![Simpled](https://media.trabajo.org/img/noimg.jpg)
Administrative Assistant
3 weeks ago
We are a London based tech company, rolling out innovative IoT devices to elevate the smart home experience.
Simpled is a dynamic and growing company that prides itself on providing exceptional customer service and maintaining efficient office operations. We are seeking a talented individual to join our team in a dual role as an Administrative Assistant and Customer Service Representative. If yo are a detail-oriented, organized, and customer-focused professional, we want to hear from you
Key Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving customer issues in a timely and professional manner
- Perform general administrative tasks to support the office's day-to-day operations.
- Receive and assess customer return requests, ensuring they meet our return policy guidelines.
- Inspect returned items to determine their condition and eligibility for resale.
- Accurately record and document return information in our system.
- Coordinate the disposition of returned items, including restocking, recycling, or disposal.
- Assist CEO with ad hoc projects and tasks when needed
- Maintain a comprehensive understanding of our products and services to effectively address customer needs.
- Document customer interactions and feedback to help improve our services.
**Requirements**:
- Fluent in both oral and written English - both verbal and written
- Well-spoken, with an excellent telephone manner
- Ability to remain calm under pressure and deal with last-minute changes effectively and efficiently
- Proven experience in an administrative assistant or customer service role is preferred but not required.
- Strong organisational and multitasking skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Customer-focused with a friendly and professional demeanor.
- Detail-oriented and able to maintain accuracy in tasks.
Why Join Us:
- Cooperative salary and benefits package.
- Opportunities for growth and career development.
- Supportive and collaborative team environment.
- Make a meaningful impact on our customers' experience and office efficiency.
If you're ready to take on a challenging and rewarding role that combines administrative support and customer service, we encourage you to apply. Join our team and be a part of our commitment to excellence.
**Salary**: £23,321.00-£28,000.00 per year
**Benefits**:
- Company pension
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Yearly bonus
Application question(s):
- What is your salary expectation?
- What is your current salary?
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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