Customer Service Administrator
1 month ago
Permanent
***:
- Mayfair, W London
***:
- Posted 5 hours ago
***:
- £30-35K DOE / Year
- **REF**:DCR 1392
Our client are looking for a **Customer Service Administrator,** with experience of **import/export customs procedures and English, French or Italian** language, to join the busy operations team at our West End offices, working 09:00 to 18:00 Monday to Friday (including a one hour break each day), to ensure the best possible experience for all our clients. to ensure the best possible experience for all our clients.
Employment Terms for the Customer Service Administrator:
Annual Leave;
- £30-35k Basic Wage DOE
- 28 days per annum (including 8 national holidays).
- Annual leave days increase with longevity.
- Additional discretionary leave given over Christmas period.
Annual Salary Reviews & Performance Bonuses;
- Salaries reviewed annually and are increased based on performance & longevity.
- Discretionary bonuses are awarded based on performance.
Training;
- On-the-job training provided.
Other benefits;
The role and responsibilities for the **Customer Service Administrator**:
- Assist with shipping documentation
- Provide quotations to current and potential customers
- Liaise with overseas offices
- Provide solutions to our customers requirements
- Stock maintenance for customers
- Travel abroad when necessary
- Build and maintain relationships with customers
- Assist the Manager and colleagues as necessary in order to support the team.
- Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
The knowledge, skills and experience required from our **Customer Service Administrator**:
- Basic knowledge of **import/export customs** procedures/customs clearance (essential)
- Experiences in customer service/logistics (essential)
- Ability to build and maintain good working relationships with customers and colleagues (essential)
- Attention to details and problem-solving skills (essential)
- A good knowledge of the English language, both verbal and written (essential).
- The ability to prioritise and organise own workload to tight deadlines (essential).
- Sound knowledge of IT systems - Word and Excel (essential)
- A good knowledge of **French and/or Italian** language, both verbal and written (essential)
- Hold a full UK driving licence (desirable).
- Experience of Boxtop/Boxtrax IT systems (desirable).
- Experience of transporting valuable goods (desirable).
Due to the nature of the role, there are a number of compulsory checks that must be carried out:
- A criminal record check - basic disclosure, carried out by the Disclosure & Barring Service.
- A full 5-year reference history, with any gaps in employment scrutinised and accounted for.
**Requirements**:
**Preferred Skills**:
Import/Export, Customs, Italian OR French, Customer Support
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