Customer Service Administrator

4 weeks ago


London, United Kingdom ISS Facility Services Full time

**Customer Service Administrator**

**Stratford**

Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed

As Customer Service Administrator, you will carry out and complete tasks to ensure the operation of the Service Centre effectively and efficiently deliver Helpdesk services, ensuring high levels of customer satisfaction are achieved.

**Key Responsibilities**_**_
- Ensure all jobs are processed in line with the agreed SLA’s and priority response times
- Administer the MyMCS system, ensuring information is correct and kept up to date
- Liaise with site-based contacts to ensure jobs are closed off in a timely manner
- Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
- Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
- Demonstrate extensive knowledge and understanding of the customer and their cultures to maximise and enhance customer service delivery
- Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation

**Professional and personal competencies/qualifications**_**_
- Outstanding active listening skills
- Ability to effectively communicate at all levels both verbally and in writing
- Data input accuracy and speed
- Excellent customer service orientation with a good understanding of customer complaint handling
- Confident and assertive telephone manner
- Enthusiastic and effective team player
- Flexibility to adjust working patterns according to business needs
- Accurate administration skills
- Receptive to change

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 103147



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