Customer Services Administrator

1 day ago


London, United Kingdom Eireann Recruitment Services Ltd Full time

**CUSTOMER SERVICES ADMINISTRATOR**

**CRICKLEWOOD**

**SALARY UP TO £28,000 DEPENDING ON EXPERIENCE**

**HOURS OF WORK MON-FRI 8:30AM TO 5:30PM**

Our client is one of London’s leading construction companies and they now require an experienced accounting person to join a small team based at their head office in London, NW2.

**Job Purpose**

The Customer Services Administrator will be the first point of contact for customers assisting with orders and requests for the waste disposal service, mainly the ordering of waste disposal skips.

**Job Role**
- Answer incoming calls in a polite and confident manner, engaging with the customer and understanding their requirements fully
- Establishing if the customer has a trade account then inputting orders accurately on the company software system
- Liaising with the sales team in relation to customer orders
- Agreeing a delivery price with non-trade customers and negotiating as necessary to secure the sale and then inputting accurately onto the system
- Liaising with the Transport controller regarding delivery times
- Processing credit card payments
- Arranging permission from Local Authority should the skip be required to be placed on the highway
- Other administration duties that arise
- Identifying sales opportunities
- Dealing with customer queries

**Key Skills**
- Efficient and adaptable
- Excellent customer service skills
- Good all-round administration ability with excellent computer skills
- Confident and articulate telephone manner
- Accurate data entry
- Works well in a team
- Customer focused
- Organised and proactive

Should this excellent Customer Services Administrator opportunity be of interest to you, please forward your CV to Anna Maguire.



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