Customer Service Administrator

3 weeks ago


London Heathrow Airport, United Kingdom The ICM Group Full time

Join our client’s dynamic team as a Customer Service Administrator, where you'll play a crucial role in the day-to-day operations of their Express Customer Services Department. As part of a collaborative team, you'll provide essential administrative support, ensuring seamless communication and efficient resolution of customer queries.

**Key Responsibilities**:

- Handle and resolve track and trace queries efficiently.
- As a customer service administrator, you will run reports and monitor overseas Agents to ensure timely deliveries.
- Fulfill customer requests for documentation accurately.
- Provide shipment updates and accurate information to customers.
- As a customer service administrator, you will update the system with tracking data.
- Undertake any other reasonable tasks as required.

**Qualifications and Experience**:

- Exceptional customer service skills.
- Good and accurate data entry skills.
- Excellent communication skills both written & verbal.
- Knowledge of MS Office - including outlook and excel.
- Ability to work on own initiative, and experience of troubleshooting.
- Completion of Aviation Security Certificate Level CO - Training provided

**Hours**: 37.5 hours per week

Monday - Friday 12:00 pm - 20:30 pm (flexible with working hours)

**Salary**: £23000 - £25000 pa depending on experience + shift pay

**Location**:Heathrow Airport

We look forward to welcoming you to our client’s customer service administrator team

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- London Heathrow Airport (required)

Work Location: In person

Reference ID: Customer Service Administrator



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