Senior Customer Service Specialist

2 weeks ago


London Heathrow Airport, United Kingdom Manpower Full time

The purpose of the role is to provide an efficient and proactive Import service to all customers, overseas partners and related service providers. All aspects of Import operations with exceptional customer service.
- Job file invoicing.
- Action pending tray daily.
- Cost control.
- Ensure all queries and complaints are investigated and responded to promptly both from external internal customers and suppliers
- Support sales and CSM with customer visits if requested. Ensure customer invoicing is completed in a timely and accurate manner.
- Ensure all rates received are passed to the Team Leader for loading into ProCarS for auto rating.
- Supporting the Team Leader with management and development of staff / arranging the necessary workloads. Supporting the Team Leader in financial and operational KPI's.



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