Customer Service Agent

2 weeks ago

London Heathrow Airport, United Kingdom Virgin Holidays Full time

**Job Details**:
**Salary**: £23,169 plus excellent benefits

**Hours**: Full Time 37.5 hours. Based on a 4 on 2 off shift pattern between the hours of 0400-2330

**Location**: London Heathrow Airport, Terminal 3

**Contract**: Permanent

**Closing Date: Friday 20th January 2023**

**In a nutshell**:
We are looking for dedicated Customer Service Agents to join our team at Heathrow Airport. To provide a warm welcome to our customers ensuring a flawless journey through the airport. As part of a large and versatile team you will ensure that our customers' needs are fully met at every point.

This is an amazing opportunity to engage, establish rapport and use your amazing personality to create a memorable and individual experience for our passengers.

***Day to day**:
Working a variety of shifts, no two days in the operation are the same. We love to delight our customers at every opportunity and that starts from the moment they arrive.

You will:

- Meet and greet all Virgin Atlantic and Delta airlines customers and guiding them as they enter the terminal. You will assist with DIY check in, ensuring that each customer receives an outstanding and professional service.
- Checking in our Economy class customers and ensuring their bags are within airline regulations.
- Engaging with our customers in order to maximise revenue generating opportunities. You will actively promote the features and benefits of exit seats, extra legroom seats and other cabins to improve sales.
- Working with colleagues at the boarding gates, you will carry out duties such as tagging bags and making boarding calls.
- Consistently mindful of the operational target of On Time Performance, we want our flights to always leave on time.
- Vigilant to ensure security standards are never compromised and remain vigilant throughout the check-in process.
- Escorting our Unaccompanied minors/VIP's/PRM's, (passengers with restricted mobility), you'll make them feel comfortable and confident in their journey with us.
- Airside duties will also include representing Virgin Atlantic in meeting inbound flights Airside, Baggage Hall representative and assisting customers at the Transfer desk.

***About you**:
Are you focused on putting the customer at the heart of what you do? Then we may have the perfect opportunity for you.

Skills for success:

- Strong communication
- Preferably face to face customer service experience, it's not a game changer if you haven't
- The airport is a busy diverse environment, so you'll be able to adapt your communication style.
- Absolute attention to detail
- A genuine 'happy to help' demeanor.
- Creative and open-minded in finding ways to achieve outstanding service standards.
- A good degree of Digital literacy would be preferred, as we work from several different computer systems. But we'll ensure you receive full training from our fantastic team.
- Sometimes we can't plan for some of our peaks due to bad weather etc, so you will show a willingness to flex with the needs of the business.

You'll love the buzz and energy of teamwork but still thrive being able to work independently. So, if you have a passion for our iconic brand and feel you have the above skills, we'd love to hear from you.

***Be yourself - Our differences make us stronger**:

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