Customer Service Advisor

6 days ago


Newhaven, United Kingdom Page Personnel - UK Full time

Hybrid working
- Monday
- Friday

**About Our Client**:
Our client is a robust company, boasting a workforce of over a thousand across the globe. They pride themselves on delivering high-quality products to their customers.

The key responsibilities for a customer service advisor
- Provide exceptional customer service to clients, handling inquiries and concerns with professionalism and timeliness.
- Work closely with the product team to understand product details and communicate this knowledge effectively to customers.
- Identify and resolve customer problems using effective problem-solving skills and sound judgement.
- Maintain thorough records of customer interactions and process customer accounts.
- Contribute to the team effort by reaching team and personal KPIs.
- Develop strong product knowledge to answer customer queries accurately.
- Work collaboratively in a team to deliver the best customer experience.
- Continuously improve service procedures, policies, and standards.

**The Successful Applicant**:
A successful Customer Service Advisor should have:

- A strong academic background, ideally in a business or customer service related field.
- Excellent communication and interpersonal skills.
- A customer-focused approach, aiming to provide the best service possible.
- Proven problem-solving abilities and a keen eye for detail.

**What's on Offer**:

- A competitive salary, with a range up to £23,000 per annum.
- Generous holiday leave to ensure work-life balance.
- A supportive and inclusive company culture that values its employees.
- Unique professional development opportunities.
- Contact
- Bibi Bosworth
- Quote job ref
- JN-012024-6319932
- Phone number
- +44 127 320 1205



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