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Customer Service Advisor

4 months ago

Newhaven, United Kingdom A D Williams Full time

AD Williams is the UK’s 6th largest accident repair group. Employing over 260 colleagues, across 14 sites, repairing over 24,000 vehicles per year. Our mission is “Getting you back on the road - fast”.

We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to reach their potential in an enjoyable and supportive environment.

We offer competitive remuneration packages, including, a health cashback plan, salary sacrifice pension, cycle to work scheme and a discount scheme covering restaurants, grocery shopping, days out and much more.

**We have an opportunity to join our team as maternity cover.**

Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles.

Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.

Our CSA’s identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, face to face, planning collection and deliveries, you will need to work as part of the site team.

**Main accountabilities**:

- Liaising with and updating customers throughout the repair process
- Courtesy car administration
- Insurance Company Portals
- Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements
- To administer cash, credit card payments and banking
- To arrange deliveries and collections of vehicle with the relevant paperwork in place
- Filing and cleansing of systems and data
- To ensure all the offices and customer facing areas are clean and tidy
- To work together with recovery companies and loan car suppliers
- To make sure Customer Service Level Agreements are adhered to

**Key skills**:

- A strong customer focussed background
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service