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Customer Service Advisor
3 weeks ago
An exciting opportunity for a Customer Service Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments andsetting up payment plans.
**Client Details**
Our client are a well established retail business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their Recoveries team. Our client offers great career progression, competitivesalary and excellent benefits.
**Description**
Duties of the Customer Service Advisor will be:
- As a Customer Service Advisor you'll be supporting customers with queries
- You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
- Setting up payment plans
- Maximise collections activity
- Problem and query resolution
- Ability to manage and prioritise workload
**Profile**
- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure.
- Experience in a customer focused role is preferable.
- Excellent verbal and written communication skills.
- Strong IT skills
**Job Offer**
Salary £22,000
Great company benefits
Generous holiday allowance
Excellent staff discounts
Hours - Monday - Friday 8am - 7pm - on a rota basis
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