Customer Services Support Officer Lvl 2

6 months ago


Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?
Customer Services has a part-time (22.5 hours) permanent vacancy within our busy Customer Services Contact Centre Team. Our business opening hours are 9:00 - 17:00, Monday to Friday, with shifts covering from 8:30 to 17:00 each day.

This role is not term-time, if you are unable to work all year round you need not apply.

You will need to be professional, organised, and have a good eye for accuracy and detail to be successful in this role. Excellent communication skills are essential as you will liaise with both internal, and external customers and professional callers. You will require resilience and be able to work in a fast-paced, customer-focused environment.

You will be answering customer enquiries in relation to Adult social care; connecting Social Workers and customers upon request, completing adult social care referrals, recording and passing accurate messages as required, and signposting as appropriate.

Applicants should be aware that these roles are generic and that you may be asked to cover other teams and tasks as required.

We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.

If you aren’t sure or have some questions, we’d be happy to talk to you; call our Customer Service Team Manager Sam 02476 972866 for an informal conversation during office hours.

Applicants that have been through a Grade 3 Customer Services Assessment Centre and have been unsuccessful in the last 12 months need not apply

Who are we looking for?
- Care about delivering an excellent service to every internal and external customer
- Excellent communication skills, confident in face to face, telephone and written activity
- Ability to support a diverse customer base
- Ability to deliver in a fast-paced environment
- Ability to respond to change positively
- To Be Flexible to the needs of the service
- Good IT skills
- An understanding of the range of services provided by the council.

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are:



  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Hays Business Support Full time

    Your new company Due to the partnership between Hays and a local authority within the West Midlands, we are looking to recruit a Technical Support Officer to join the team. Your new role As a Technical Support Officer, you will be supporting the team by ensuring invoices are processed, and any purchase orders are raised. You will be responsible for...


  • Coventry, United Kingdom The Future Works Full time

    **England, West Midlands, Coventry - £23,000 - £30,000 per annum****: Posted: 04/12/23 Description: We are pleased to assist our client with their recruitment for two I.T. Customer Support Representatives. Seeking dedicated and empathetic Customer Support Representatives to join a growing team. This individual will be responsible for providing...


  • Coventry, United Kingdom BA Personnel Services Full time

    **Customer Service Administrator - Coventry** - Full time role - 37.5 hours - Pay rate : 10.90 - Working hours : 8am - 4pm Monday to Friday - Location : Unit A, Colonnade Point, Prologis Park, COVENTRY, CV6 4BU - Training : provided and paid for We are looking for experienced Customer Service Administrators with at least 12months demonstrable experience...


  • Coventry, Coventry, United Kingdom Carlisle Support Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Carlisle Support Service. As a key member of our operations team, you will be responsible for managing the entire Protection provision of the University and acting as the primary contact between the Protection Company and the University's Head...

  • Event Security Officer

    5 months ago


    Coventry, United Kingdom Carlisle Support Services Full time

    **The benefits** A competitive hourly rate of pay - paid monthly Access to Company Pension Scheme after qualifying period Health and Wellbeing Plans Wagestream - financial flexibility and instant access to earned and authorised wages Fizz Benefits - discounts, rewards, and benefits, helping you save money every day Full induction, ongoing training, and...


  • Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

    Job summary Customer Service / Administration Apprenticeship - Level 2 Fixed Term Apprenticeship for 15 months hours per week - Minimum of £ an hour Based in Coventry We have an exciting opportunity! Are you looking for an opportunity to support and influence the work-lives of our dedicated NHS staff whilst also setting out on an...


  • Coventry, United Kingdom Apex Recruitment Services Full time

    Coventry 8.30 am - 5.00 pm (Flexible hours after training period - e.g., 8.00 am - 4.30 pm) Competitive salary + Quarterly Bonuses based on company performance + other benefits Hybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has become available...


  • Coventry, United Kingdom DCG Logistics Full time

    DCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a dynamic and motivated Entry-Level Customer Service Representative to join our team. This role offers an excellent opportunity for recent graduates to gain valuable experience in the...


  • Coventry, Coventry, United Kingdom Pertemps Bond Full time

    Pertemps Daventry Production Support RoleWe are seeking a Trainee Customer Service Support to join one of our established Production Clients. The ideal candidate will be a school leaver with a numerate background and a mature outlook with an enthusiastic and outgoing personality.Job Requirements:Graduate with GCSE Standard or equivalentNumerate with a strong...

  • Protection Officer

    5 months ago


    Coventry, United Kingdom Carlisle Support Services Full time

    **Do You Want To Make A Difference? Would you like to be part of something interesting that challenges your capability?** Here at Carlisle Support Services we deliver on our promises through the work of our excellent staff and therefore, if you have the passion, a great work ethic and drive to become a part of our success, then come and join the exceptional...


  • Coventry, United Kingdom Martin Brower Full time

    **Customer Service Driver - Full Time Permanent** **Location: Coventry** **Shift Pattern: Friday-Monday - Flexi PM (12:00-18:00 starts)** **Job Summary**: To ensure that deliveries to our Customers are carried out in an efficient manner following specified MBUK delivery procedures. **Major Duties and Responsibilities**: **Prior to Departing Depot**: -...


  • Coventry, United Kingdom Martin Brower Full time

    Overview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our...


  • Coventry, United Kingdom Contechs Full time

    **Customer Service Representative** **Duration: 6 Month** **Location: Whitley, Coventry** **£22.15 per hour Inside IR35 - Umbrella Rate** **Position Description**: - You'll be responding to clients enquiries and complaints on our exciting vehicle line up and products. - You will also be introducing customers to the Retailer network and will be...


  • Coventry, United Kingdom Cygnus Systems Full time

    **Role Title**: Customer service / Technical Support Advisor **Location: Coventry, CV5 9RN** - Applicants should be with in a sensible communicable distance from **Coventry, CV5** - Office based 8am - 5pm **Full time** **A. Job description**: As a Customer / Technical Support Advisor, your primary responsibility is to provide prompt and efficient...


  • Coventry, United Kingdom Contechs Full time

    **Position Title: Customer Executive** **Duration: 8 Month Rolling Contract** **Location: Whitley, Coventry** **Inside IR35 Rate - £23.00 per hour** **We are representing our high profile client in the automotive industry and have an opportunity for a Customer Executive in Coventry.** **Position Description**: - As a Customer Executive, you will be a...

  • Support Worker

    6 months ago


    Coventry, United Kingdom Solo Support Services Ltd Full time

    **Care and Support Worker** **Location: Coventry** I am a mature female who lives alone within an annex attached to the family home. I have autism and a severe learning disability; I require 1 to 1 assistance with maintaining my safety, personal care and well-being at all times. Due to the nature of the role, I am looking for a friendly, caring female...

  • Support Worker

    6 months ago


    Coventry, United Kingdom Solo Support Services Ltd Full time

    **Care and Support Worker** **Location: Coventry** I am a mature female who lives alone within an annex attached to the family home. I have autism and a severe learning disability; I require 1 to 1 assistance with maintaining my safety, personal care and well-being at all times. Due to the nature of the role, I am looking for a friendly, caring female...