Customer Service Driver

6 months ago

Coventry, United Kingdom Martin Brower Full time

Overview:
Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

**Responsibilities**:
**Customer Service Driver - Full Time Permanent**

**Location: Coventry**

**Shift Pattern: Friday-Monday - Flexi PM (12:00-18:00 starts)**

**Job Summary**:
To ensure that deliveries to our Customers are carried out in an efficient manner following specified MBUK delivery procedures.

**Major Duties and Responsibilities**:
**Prior to Departing Depot**:

- All vehicles must be checked for defects and reported to the transport office for the fleet engineer to get repaired
- Goods must be checked to ensure they are correct and secure

**During Journey**:

- The delviery schedule must be followed, with arrival and departure times logged on PDA
- Ensure that the transport office is informed of any problems such as delays, breakdowns or delivery problems
- Delivery procedures set by MBUK to be carried out e.g. checking of POD goods, temperature probing of gods, completing PDA process
- Every delivery must be signed by the relevant Restaurant Manager

**On Completion of Journey**:

- Clean the inside of the vehicle
- Refuel the unit and fridge unit
- Park vehicle as directed by the Shunter
- Be de-briefed about journey by transport office

**Other Duties**:

- To complete any other duties as required by Management
- To carry out driver duties with due regard to legislation in respect of LGV drivers including downloading your digital tachographs at the start and end of every shift for analysis
- To always follow the Company's safe working practices
- Collections and deliveries for various customers at different locations around the country
- Dealing with ambient, chilled and frozen products
- Checking products and carrying out the necessary paperwork

Qualifications:
**Profile**:

- Understanding of drviing legislation governing the use of tachographs and working hours
- C or C+E licence for a minimum of 2 years
- Experience of driving LGVs to a high standard and to be accident free for at least 2 years
- Knowledge and previous experience of refrigerated trailers
- Ability to be flexible and adapt to changes at short notice to meet the demand placed on MBUK by out customer
- Calm under pressure
- Strong H&S awareness
- Innovative approach, forward thinking, able to think 'outside the box' and generate new opportunities for improvements
- A team player

**Technical Competencies**:

- Level 2 (or equivalent) English and Maths (Essential)
- Drivers CPC (Essential)
- Good level of computer literacy (Essential)
- Understanding of EC drivers' hours and EC working time directive regulations (Essential)
- Experience of working with refrigerated vehicles (Desirable)

**Behavioural Competencies**:
**Adaptability**:

- Accepts and adapts to changes
- Learns new skills to meet new needs of the business
- Suggests changes and improvements

**Quality Work Output**:

- Produces quality work
- Follows safety practices and compliance policies
- Uses time wisely and gets things done
- Meets or exceeds deadlines
- Takes responsibility for own actions

**Service Orientation**:

- Suppotrs the company's mission, vision and values
- Meets or exceeds customer needs
- Responds to requests in a timely manner
- Takes initiative to meet customers' needs

**Resourcefulness**:

- Uses materials, processes and tools efficiently
- Takes initiative to solve problems
- Does the most important work first
- Gets things done while still upholding ethics, integrity, compliance and company values

**Teamwork**:

- Works with others to get things done
- Openly shares feedback and information that helps the team
- Treats others with respect
- Is approachable to others
- Listens so others feel heard
- Develops relationships built on trust

This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

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