Customer Service Representative

6 months ago


Coventry, United Kingdom DCG Logistics Full time

DCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a dynamic and motivated Entry-Level Customer Service Representative to join our team. This role offers an excellent opportunity for recent graduates to gain valuable experience in the import/export and logistics industry. As a Customer Service Representative, you will play a key role in providing exceptional customer service, learning about cargo transportation processes, contributing to the overall success of our operations, and assisting in billing and fee recovery processes.

**Responsibilities**:
1. Assist in handling customer inquiries regarding cargo transportation, customs clearance, and logistics procedures.

2. Collaborate with senior team members to address and resolve customer complaints or issues promptly and effectively.

3. Learn to coordinate and track the movement of goods, ensuring timely delivery and providing status updates to clients.

4. Develop proficiency in documenting and organizing customer information, order details, and delivery requirements.

5. Work closely with internal teams, logistics partners, and carriers to ensure smooth cargo flow and customer satisfaction.

6. Gain exposure to the preparation and review of transportation documents, including bills of lading and customs paperwork.

7. Provide regular updates to customers on transportation and cargo statuses, enhancing their overall experience.

8. Offer customized solutions to meet specific customer needs and requirements.

9. Assist in generating invoices for customers as per company requirements and support finance in collecting related fees.

10. Participate in team meetings, actively sharing insights and ideas to improve our services.

**Working Hours**:UK time, 8:30 AM to 5:30 PM

**Annual Salary**: £22,000

**Location**: Coventry, United Kingdom

**Requirements**:
1. Recent graduate with a bachelor's degree in a relevant field.

2. Strong desire to learn and develop a career in the import/export and logistics industry.

3. Excellent communication skills, both written and verbal, to effectively engage with customers and team members.

4. Detail-oriented mindset with the ability to organize and manage customer information accurately.

5. Basic understanding of cargo transportation concepts or a willingness to learn.

6. Proficiency in using office software and a willingness to learn logistics management systems.

7. Fluent in both English and Chinese, with strong written and verbal communication skills.

8. Ability to work collaboratively in a team environment.

9. Positive attitude, adaptability, and a strong work ethic.

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Coventry, CV5 6UF: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Coventry, Coventry, United Kingdom Octopus Energy Full time

    Job Title: Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to join our team at Octopus Energy in Coventry. As an Inbound Brand Ambassador, you will be the face of our company, delivering exceptional customer service and promoting our products through friendly phone conversations and informative interactions.About the...


  • Coventry, Coventry, United Kingdom kitepackaging Full time

    Customer Service Representative OpportunityKite Packaging, a leading national distributor of packaging products, is seeking a skilled Customer Service Representative to join their team in Coventry. As a Customer Service Representative, you will be responsible for handling a high volume of customer inquiries via phone, email, and live chat.The ideal candidate...


  • Coventry, Coventry, United Kingdom Tesco Partners Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Tesco Partners. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and helping our shoppers find what they need.This is an excellent opportunity to work in a fast-paced retail environment and develop your skills in...


  • Coventry, United Kingdom AXO Student Living Full time

    AXO Student Living is a student accommodation provider committed to providing students worldwide with much more than just a room. We aim to give our residents a unique living experience to enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful, secure...


  • Coventry, Coventry, United Kingdom Leasys Full time

    The Leasys team is seeking a highly skilled Customer Service Representative to join our busy customer care team. As a key member of the team, you will be responsible for delivering exceptional customer service, managing customer requests, and identifying solutions that meet customer needs.Key Responsibilities:Provide high-quality telephone service to...


  • Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...


  • Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...


  • Coventry, United Kingdom Talos360 Full time

    We are currently looking for a **Trainee C ustomer Service Representative **to join our team in **Coventry**. You will join us on a full-time, permanent basis and in return, you will receive a competitive rate of **£19,760 per annum,** plus great benefits and progression opportunities with immediate start dates available., As well as a competitive salary,...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Coventry is looking for motivated individuals to fill Customer Service Representative roles. As a valued member of our team, you'll engage with customers, participate in operational tasks, and collaborate with colleagues to drive success.Key Responsibilities:Deliver exceptional customer service and support.Contribute to all aspects of...


  • Coventry, Coventry, United Kingdom Freejobquotes.co. Full time

    Freejobquotes.co is a market leader in the retail industry, offering a full-time sales opportunity for motivated individuals. As a Customer Service Representative, you will be responsible for providing first-class customer service and supporting the sales team in achieving sales targets.About UsWe are committed to delivering exceptional customer satisfaction...


  • Coventry, United Kingdom QED Environmental Systems Ltd Full time

    As a Customer Service Representative, you will be part of a Customer Service team based in our UK facility in Coventry. You will be part of a wide Customer Service team who are responsible for dealing with product & service enquiries, quotes, orders and aftersales,either by being able to answer queries direct or by working with a number of other departments...


  • Coventry, United Kingdom Optical Express Full time

    **Job Title - Customer Service Representative** **Location - Coventry/Leamington Spa** **Hours - 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30...


  • Coventry, Coventry, United Kingdom The Camping and Caravanning Club Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our touring site team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our sites, and contributing to the success of our business.The successful candidate will have a strong...


  • Coventry, Coventry, United Kingdom The Caraires Consultancy Careers Full time

    About the RoleWe are looking for a talented Customer Service and Sales Representative to join our busy team at The Caraires Consultancy Careers in Binley. This is a permanent opportunity with a salary of £27,959 including overtime.As a Customer Service and Sales Representative, you will be responsible for dealing with customer requests, selling our...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Coventry, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Coventry, United Kingdom Tulip Recruitment Full time

    Customer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...


  • Coventry, United Kingdom CV-Library Full time

    Customer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...


  • Coventry, United Kingdom Tulip Recruitment Full time

    Customer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...


  • Coventry, United Kingdom CV-Library Full time

    Customer Service Representatives required on a full-time temporary basis until March/April 2025. The successful candidates will have previous administration and/or customer service experience. You must be available to commence employment on 13 January 2025 or 17 February 2025 You will be required to work in their offices based in Coventry for the initial 4...


  • Coventry, Coventry, United Kingdom Universal Business Team Full time

    Job DescriptionWe are currently seeking a highly skilled Customer Service Representative to join our Universal Business Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and delivering accurate updates on product delivery ETA.Main Responsibilities:Proactively address customer...