Customer Service Representative

5 months ago

Coventry, United Kingdom Contechs Full time

**Position Title: Customer Executive**

**Duration: 8 Month Rolling Contract**

**Location: Whitley, Coventry**

**Inside IR35 Rate - £23.00 per hour**

**We are representing our high profile client in the automotive industry and have an opportunity for a Customer Executive in Coventry.**

**Position Description**:

- As a Customer Executive, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.
- You will be responding to customer’s enquiries and complaints on our exciting vehicle line up and products.
- You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
- You will also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis

**Skills Required**:

- Customer Service
- Computer-Literate
- Timekeeping

**Skills Preferred**:

- Being a knowledgeable expert in the Clients’ brands and products
- Identifying prospect customers and generate leads to the Retailer network
- Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
- Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
- Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
- Acting as a role model for the Clients’ Values, Customer First Principles and Behaviours
- Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
- Providing support to the Retailer network to assist them in achieving a best in class service, driving customer loyalty and retention
- Ensuring the Retailer network follow all of the correct processes and procedures
- Supporting ongoing marketing activities, working closely with the Marketing team
- Achieving positive results that generates high Customer Satisfaction

**Experience Required**:

- Strong stakeholder negotiation skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- Clear demonstration of a Customer First mind-set in everything you do
- Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to understand, interpret and action improvements
- Strong decision making and problem solving skills
- Ability to make quick and competent decisions

**Experience Preferred**:

- Call Centre experience

**Additional Information**:
Hybrid - 2 days in the office

Excellent opportunity with immediate starts available

**Job Types**: Full-time, Fixed term contract

**Salary**: £21.30 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Coventry

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