Customer Service Representative
5 months ago
Job Title: Customer Service Representative
**Responsibilities**:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Maintain accurate and detailed customer records in the company database
You must be committed to delivering exceptional customer service to both EU and UK customers. You must be fluent in German and English, both written and spoken language.
Full time position in Coventry, with some flexible working.
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms -confident on computer systems and quick to learn new systems.
**Qualifications**
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- You must be willing to attend training courses.
**Salary**: £20,500.00-£25,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Coventry, CV4: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CSR - German
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