Customer Service Unit Advisor
5 months ago
**Northern Ireland Housing Executive - Customer Service Unit Advisors - Ballymena**
Do you come from an admin/customer service background and looking for a role within the Public Sector?
**About the role**:
- Hourly Rate: £10.98 per hour
- Location: Ballymena
- Holidays: 37 days pro rata
- Duration: Temporary, ongoing
**Duties include**:
- Customer service queries via telephone and face-to-face.
- Supervision and training, providing advice and guidance for the public.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of Housing Services section.
**Criteria**:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
Or
- Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
Or
- Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
(i) Experience of direct delivery of relevant customer service to the public via telephone or face to face(ii) Experience in dealing appropriately with customers in a challenging environment(iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position._
Riada Resourcing is an equal opportunities employer.
**Job Types**: Full-time, Temporary contract
**Salary**: £10.98 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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