Customer Service Representative

4 weeks ago

Ballymena, United Kingdom Pavers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Be self-aware, questioning, learning, and taking responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • A competitive hourly rate of £11.70 (increasing to £12.05 after completing the required retail induction)
  • A generous staff discount scheme, some of which can be shared with family and friends
  • Holiday entitlement increasing with service
  • Company contribution pension
  • Access to the Pavers Foundation, providing charitable giving and grant application opportunities
  • Access to the Pavers Academy, offering career pathways and professional development
  • Wellbeing and financial support through RetailTRUST
About Us

Pavers is a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands. We are committed to doing the right thing by our people and the planet, with a focus on sustainability and charitable giving.

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