Customer Service Representative
2 weeks ago
Key Responsibilities
As a Customer Service Representative in our Phone Shops, you will be responsible for delivering a great shopping trip for customers every day. This includes following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, and listening for and acting on customer feedback.
Key Skills
To be successful in this role, you will need a passion for delivering great service, greeting customers with a smile, and serving them with pride. You will also need the drive and motivation to work in a sales and service environment, be able to adapt to working in a fast-paced ever-changing environment, and have a passion for the latest technology. Additionally, you will need to be able to build relationships with colleagues to create a team spirit, having fun and celebrating success.
What's in it for you
As a Customer Service Representative, you will have access to a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working from day one, and 10% off and 15% at pay day weekends. You will also have access to free wellbeing services, life cover of five times your pay, and an award-winning pension with matching contributions up to 7.5%.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Why work for Tesco
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
What we're looking for
We're looking for someone who is passionate about delivering great service, has a drive and motivation to work in a sales and service environment, and is able to adapt to working in a fast-paced ever-changing environment. You will also need to be able to build relationships with colleagues to create a team spirit, having fun and celebrating success. If you're looking for a role that offers a range of benefits, including holiday, flexible working, and access to free wellbeing services, then this could be the role for you.
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