Senior Kaizen Office Business Partner

1 week ago

Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

To take operational responsibility for the delivery of the Patient First Improvement System (PFIS) training programme.

Develop the overall PFIS roadmap, taking into account organisational need and balancing this with sustaining PFIS maturity.

Develop and deliver the PFIS training programme in accordance with the PFIS rollout plan, ensuring that the training material is current and reflects current best practise in PFIS standards.

Responsibility for relationship management and coaching for Care Group triumvirates and frontline/ corporate services during their PFIS training journey.

Provide direct coaching to PFIS areas to implement and embed continuous improvement tools in frontline/ corporate services.

Work with the Head of Strategy Deployment to coach divisional triumvirates to support the PFIS deployment process in their divisions and progress & sustain PFIS maturity.

The post holder must also work closely with the wider Kaizen team to ensure that there is adequate support in place to ensure that PFIS units transfer from training to part of the divisional ‘business as usual’ management system seamlessly and continued development and progression of maturity will be maintained.

Main

**Responsibilities**:

- Develop and deliver full PFIS rollout training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity
- Act as the lead trainer for full PFIS rollout training and be able to support PFIP for Leaders training, A3 training and Yellow belt training with the ability to deliver all aspects of these training programmes as required
- Provide training which is enjoyable and engaging, ensuring that comprehensive feedback is collated, assessed and actioned to continue to provide training of the highest standard.
- Provide coaching to frontline teams and their divisional leaders to support the implementation of PFIS.
- Engage with a wide variety of stakeholders from a variety of disciplines and build a rapport that enables them to participate and fully engage in PFIS and its on-going sustainability as well as other Patient First training programmes
- Work closely with the Patient First Improvement Practitioners, to ensure on-going support for PFIS areas and their divisions as PFIS units progress from training to using the improvement system as part of their ‘business as usual’
- Support the Assistant Director of PFIP in the delivery of Advanced PFIP for Leaders training as required.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Working closely with the Assistant Director of PFIP and the Head of Strategy Deployment, provide full PFIS training and support the delivery of all training programmes delivered by the Kaizen team.

The post-holder will be able to work within a highly complex healthcare environment to:

- Responsible for developing and delivering the roadmaps for the Strategy Deployment (PFIS) and Capability pillars of the Patient First Improvement Programme (PFIP).
- Plan and organise a broad range of complex activities through formulation; adjusting plans and strategies / develop long term, strategic plans that run through the whole organisation
- Plans and implements new ways of working, facilitates collaborative working across the Trust: ensures capacity planning and develops long-term strategic plans for performance and service improvement
- Working closely with each divisional & care group level triumvirate, take th

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