Patient First Team Leader

3 months ago


Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Main Duties and Responsibilities Communication, engagement and stakeholder management Develop close working relationships with senior leaders, providing appropriate coaching and support in order to deploy the trust strategy and improve PFIS maturity across Divisions. Support in learning & sharing of improvement best practice within the team, Improvement & Delivery Directorate and the wider Trust. Support the development of a continuous improvement culture Deliver difficult messages at a divisional level, some of which may be contentious or sensitive in nature such as issues surrounding maturity performance. There will potentially be barriers to acceptance, as this will lead to different ways of working and challenging the status quo.

Empathise with, motivate, and influence teams not directly managed to different viewpoints in order to achieve positive outcomes. Deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc. Develop and implement the use of visual management within care groups/ directorates across the organisation to embed and sustain PFIP tools and maturity. Service Delivery and Improvement Working closely with the Head of Strategy Deployment and Senior Kaizen Office Business Partner, provide day to day leadership within the Kaizen Office and co-ordinate the support of system wide continuous improvement activity across all divisions.

The post-holder will be able to work within a highly complex healthcare environment to: Manage and coordinate the delivery of PFIS roadmaps Work closely with divisional triumvirates to support in the ongoing development & governance of PFIP maturity, including development, roll out and maturity tracking of: Divisional Patient First Improvement Programme (PFIP) maturity Divisional Driver meetings Care Group/ Directorate Improvement Huddles Frontline Patient First Improvement System (PFIS) Maturity Capability objectives Provide coaching and support capability building to the Care Group/ directorate triumvirate, to develop and support PFIS capability and maturity across Divisions. Develop and support Leader Standard Work across all divisions to embed leader standard work as business as usual at every level of the organisation. Support the development, implementation and governance of the Trusts Gemba with Purpose plan. With particular focus on divisional level Gemba with purpose plans, using the divisional PFIP maturity meetings to embed compliance and accountability.

Manage and support the Patient First Implementation Practitioners in the development and delivery of rollout plans for care group/ directorate level improvement huddles and activities. Working with Continuous Improvement Project Managers and other colleagues, lead small / medium improvement projects and provide support for large / medium improvement initiatives using A3 Thinking or DMAIC methods as required. Lead / contribute to Rapid Improvement Events, providing continuous improvement knowledge and expertise to support change during the event and support the sustainability of improvement through the wider improvement system. Ensure communication and engagement plans are in place that facilitate the celebration of success, sharing of best practice and learning across all part of the organisation.

Support in the ongoing review and development of Kaizen Office service/training offerings to build improvement capability across the organisation, ensuring staff have the appropriate level of skills to deliver continuous improvement as a business-as-usual activity. People Management and Development Provide operational line management for the team of Patient First Improvement Practitioners and ensure that all staff have up to date appraisals, objectives and personal development plans. Responsibility for recruitment to the team, performance, training and career pathways/development and succession planning. Participate in peer-to-peer coaching sessions to ensure on-going development as a coach and adherence to the highest ethical and professional standards.

Promote training opportunities for the team to ensure that the Trust has appropriately skilled staff to enable a high-performance culture. Ensure that the function is adequately resourced and, through talent management, ensure that the workforce is planned for the Trusts future needs. Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes. Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates i.e.

Staff Satisfaction Survey; Equality and Diversity etc. Support the promotion and development of equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous i



  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    The Patient First (PF) Team Leader will provide operational management and leadership to the Patient First Improvement Practitioners, to deliver the Patient First Improvement System (PFIS) and develop the Trusts improvement capability and maturity over time. It is really important to us to create a safe, trusting, and inspiring team environment and the PF...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are pleased to offer this exciting role, which is at the forefront of delivering the Trust’s strategy for continuous improvement and transformation of our corporate and clinical services. You will be leading the Trust-wide Kaizen Office reporting to the Deputy Director of Improvement and Delivery and will work closely with the Director of Improvement...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a proactive and enthusiastic Admin Team Leader to support our dedicated admin team within Radiology at Worthing and Southlands Hospitals. The successful applicant will oversee appropriate booking of Radiology procedures and be responsible for the day to day supervision of the Admin team. Knowledge of NHS systems and processes is valuable...

  • Team Leader

    3 months ago


    Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Team Leader for Worthing Assessment and Treatment service. Adur, Arun and Worthing (AAW) Assessment and Treatment service is split into 3 teams; Shoreham (Adur), Littlehampton (Arun) and Worthing. Each location boasts a multi-disciplinary team providing specialist assessment, treatment and care to a caseload of people with a range of mental health problems...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    The Emergency Department has a very busy reception that provides a 24 hour reception and administration service and postholders will be required to undertake a shift pattern of hours in order to fulfil this. Working in two main areas of the ED Department, postholders will undertake the responsibilities associated with a full reception service for the main...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a motivated Technical Instructor / Support Worker with good acute hospital experience to work within our Inpatient Physiotherapy teams covering the wards at Worthing Hospital. The post is permanent, and is full time. This role will be focused on providing a high standard of Physiotherapy assessment, treatment and evaluation to clients...

  • Team Leader

    4 months ago


    Worthing, United Kingdom Equiniti Full time

    Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...

  • Patient Administrator

    3 months ago


    Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Goring Hall Hospital** **37.5 Hours & Permanent** **£21,742.50 + Benefits** **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare...

  • Patient Administrator

    3 months ago


    Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **Full Time - Permanent** **Salary: £21,742.50** **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle...

  • Patient Administrator

    3 months ago


    Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Goring Hall Hospital** **Bank Shifts** **£10.42 per hour + Benefits (depending on level of experience, training and qualification)** The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing...


  • Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We are looking for a motivated Technical Instructor / Support Worker with good acute hospital experience to work within our Inpatient Physiotherapy teams covering the wards at Worthing Hospital. The post is permanent, and is full time. This role will be focused on providing a high standard of Physiotherapy assessment, treatment and...

  • Team Leader

    3 months ago


    Worthing, United Kingdom Allergy Therapeutics Full time

    **About Us** Allergy Therapeutics are a market leading, pioneering immunology business with specialist experience in the research and development of allergy treatments. We believe that transformational outcomes for patients are achieved by directly treating the cause, rather than just managing symptoms. Our vaccines are aluminium free. Driving convenience;...


  • Worthing, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    **Do you have an eye for detail, are good with systems and a passion for improving patient care** **Does a role in the NHS, supporting crucial mental health services motivate you?** We are recruiting for a Patient Pathway Validator to join us and provide a specialist validation service relating to our Waiting Times. You will be helping us maintain the...

  • Theatre Team Manager

    3 weeks ago


    Worthing, West Sussex, United Kingdom Leaders In Care Recruitment Ltd Full time

    Job OpportunityWe are seeking a highly skilled and experienced Senior Operating Department Practitioner to join our dynamic Theatre team at Leaders In Care Recruitment Ltd. This role offers a competitive salary and a comprehensive benefits package.Key ResponsibilitiesDeliver high-quality patient care during the peri-operative phase, ensuring safe and...

  • Cluster Team Leader

    3 months ago


    Worthing, United Kingdom Aspirations Care Ltd Full time

    Overview: **Job Title: Cluster Team Leader** **Location: Worthing** **Salary: £12 per hour** **Hours: 37.5 hours per week** **If you are looking for the next step in your care career, this could be for you!** **We are looking for a Cluster Team Leader to oversee our established supported living services.** **As a Cluster Team Leader Worker at our...

  • Team Leader

    4 weeks ago


    Worthing, United Kingdom Gail's Full time

    Full-time Team Leader vacancy at GAIL's Worthing - New Bakery Opening! If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others . You should be motivated by taking charge and want to be a positive...


  • Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Position Overview We are seeking a highly organized and proactive individual to become a part of our dedicated team within the Breast Screening Department at University Hospitals Sussex NHS Foundation Trust. This is a fixed-term position tailored to support our growing department. The ideal candidate will demonstrate exceptional attention to detail...

  • Cluster Team Leader

    4 months ago


    Worthing, United Kingdom Aspirations Care Ltd Full time

    Overview: **Job Title: Cluster Team Leader** **Location: Worthing** **Salary: £12 per hour** **Hours: 37.5 hours per week** **If you are looking for the next step in your care career, this could be for you!** **We are looking for a Cluster Team Leader to oversee our established supported living services.** **As a Cluster Team Leader Worker at our...


  • Worthing, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    Do you have an eye for detail, are good with systems and a passion for improving patient care Does a role in the NHS, supporting crucial mental health services motivate you? We are recruiting for a Patient Pathway Validator to join us and provide a specialist validation service relating to our Waiting Times. You will be helping us maintain the accuracy of...


  • Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Communication To work collaboratively with relevant Team Professionals (e.g. Health Care Assistants, Occupational Therapy Assistants, Nursing staff, Orthotists) to assist achievement of patient centred goals and maximising the patients potential. To communicate effectively with patients with a variety of communication difficulties e.g. blind, deaf,...