Community Senior Lead

1 week ago

Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

The Patient First (PF) Team Leader will provide operational management and leadership to the Patient First Improvement Practitioners, to deliver the Patient First Improvement System (PFIS) and develop the Trusts improvement capability and maturity over time.


The role involves working with stakeholders throughout the Trust, so building and nurturing internal relationships and networks is key to success in the role.

In line with the Trust and team priorities, you will be responsible for supervising, managing, developing and motivating team members on a daily basis to support delivery of improvement projects and activities across the Trust (as outlined through Patient First Programme).

In order to continually improve our Kaizen Office services and training offerings, you will support in service review, design and development, collecting and applying 'customer' insights to continually improve these offerings.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.

Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.

We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop. Communication, engagement and stakeholder management


Develop close working relationships with senior leaders, providing appropriate coaching and support in order to deploy the trust strategy and improve PFIS maturity across Divisions.


Deliver difficult messages at a divisional level, some of which may be contentious or sensitive in nature such as issues surrounding maturity performance.

Deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc.


Develop and implement the use of visual management within care groups/ directorates across the organisation to embed and sustain PFIP tools and maturity.


Working closely with the Head of Strategy Deployment and Senior Kaizen Office Business Partner, provide day to day leadership within the Kaizen Office and co-ordinate the support of system wide continuous improvement activity across all divisions.


Provide coaching and support capability building to the Care Group/ directorate triumvirate, to develop and support PFIS capability and maturity across Divisions.

Support the development, implementation and governance of the Trusts Gemba with Purpose plan.

Manage and support the Patient First Implementation Practitioners in the development and delivery of rollout plans for care group/ directorate level improvement huddles and activities.


Working with Continuous Improvement Project Managers and other colleagues, lead small / medium improvement projects and provide support for large / medium improvement initiatives using A3 Thinking or DMAIC methods as required.


Support in the ongoing review and development of Kaizen Office service/training offerings to build improvement capability across the organisation, ensuring staff have the appropriate level of skills to deliver continuous improvement as a business-as-usual activity.

People Management and Development


Provide operational line management for the team of Patient First Improvement Practitioners and ensure that all staff have up to date appraisals, objectives and personal development plans.

Responsibility for recruitment to the team, performance, training and career pathways/development and succession planning.


Promote training opportunities for the team to ensure that the Trust has appropriately skilled staff to enable a high-performance culture.


Ensure that the function is adequately resourced and, through talent management, ensure that the workforce is planned for the Trusts future needs.


Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.


Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates i.e.

Staff Satisfaction Survey Equality and Diversity etc.


Support the promotion and development of equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners.

Attend mandatory training updates as required.


Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager


Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

Experience of providing continuous improvement training to small and large groups at varying organisational levels (up to and including senior leadership teams)
Contribute to planning and formulation of strategies for delivering project support
Experience of delivering virtual training
Evidence of having championed diversity in previous roles (as appropriate to role)
University Hospitals Sussex NHS Foundation Trust (279)
Worthing with an expectation to travel to other sites as necessary

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