Customer Service Call Centre Agent

3 weeks ago


Bristol, United Kingdom The Curve Group Full time

**Do you have a passion for customer service?**

**Is putting your customers’ needs at the heart of everything that you do?**

**Are you looking for a new and exciting role?**

**If so, this could be a fantastic opportunity for you.**

**Permanent Role**

We're recruiting for our financial services client, a FTSE 100 company in central Bristol.

If you're looking for a new opportunity; whether you’re a graduate looking to kickstart your career, looking for your next opportunity to progress, or looking for a total career change, we’d love to hear from you

Working within their contact centre, the role offers the opportunity to learn new skills, broaden existing knowledge in investments and financial services, and the support to progress in your career (as well as study support for professional qualifications).

If you love problem solving, enjoy interacting with people over the phone and providing a flawless customer service experience and would like to learn more, please apply

**Hours**: 37.5 hours per week. 9am-5pm Monday to Friday, 9am-1pm on Saturdays.

Saturday working will be 1 in 4.

**Working pattern**: Hybrid - Flexibility to work 100% onsite for probation.

As a Customer Service Advisor you will:

- Update internal systems
- Ensure that interactions with customers provide the best experience possible
- You’ll need to emphasise and engage with customers, building rapport and providing a solution to ensure that interactions with customers provide the best experience possible.

In return our client will offer the successful Customer Service Advisor:

- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Opportunity to buy additional annual leave
- A range of benefits which you can choose from to suit your personal needs ranging from travel, gym discounts, restaurant cards to various health care products
- Regular incentives and rewards
- Continuous training and development

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Bristol, BS1 5HL: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bristol, BS1 5HL



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