Customer Service Agent
2 weeks ago
**Job Description**:
Pertemps are currently looking to recruit a Customer Support Agent to work within a fun friendly team in South Bristol.
The salary on offer for the role is £21,500
Full time hours, Monday-Friday 09:00-17:00
Main duties of the Product Support Agent include:
" Provide telephone support to customers after products have been installed
" Monitor SF21 reports (Installation handover) raising Service Specification Sheets (SSS) where required
" Update order records as appropriate
" Raise SSS's to record and track customer reported issues
" Allocate actions to others as appropriate
" Liaise with production and 3rd party suppliers where product is to be remade or reworked.
" Arrange collection of faulty products from customers and Field installation Personnel
" Escalate matters to management as appropriate
" Arrange Fitter visits and book appointments with customers
" Ensure Fitters sent to resolve reported problems have the necessary information and parts to complete the work required
" Monitor progress of SSS ensuring parts are sent, visits booked or other actions are completed in a timely manner
" Raise Service orders where work is not covered by guarantee
" Raise invoices to customers and take payments for Service orders
" Close open SSS's once the work is complete
If you are interested in this Customer Support Agent role, please
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