Night Guest Service Agent
3 weeks ago
**Be a part of our thrilling Hampton**:
- Are you an energetic Night Guest Service Agent with strong customer focus and passionate about delivering memorable Guest Experiences then we would like you to join us on our “Journey of Hamptonality”._
**Position Purpose**
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**Duties & Key Responsibilities**
- Handle Front Office operations (check-in/check-out, reservations, calls, cash or CC transactions)
- Handle Food and Beverage Operations (preparing and serving food and beverages)
- Ensure the GM and GSM are kept fully aware of relevant guest feedback
- Process guest reservations in OnQ
- Answer and respond to all calls on hotel phone/switchboard
- Ensure full handover between shifts
- Set up conference facilities
- Cover the night audit procedure as requested
- Be fully aware of the correct procedures regarding the acceptance of closing cash shifts and dockets
- Deal with all cash and CC transactions
- Conduct hotel security checks
- Comply with HACCP standards
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Hotel Night Porter
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