Guest Experience Manager

2 weeks ago

Bristol, United Kingdom GUK Full time

Job title – Guest Experience Manager

Department - RUK

Job type - Full time

Hours - 45 hours per week, 08:00 - 17:00

Job ID: 646

Closing Date: 03/06/2024

Are you passionate about creating memorable experiences? We are looking for a Guest Experience Manager to lead our team in delivering exceptional service and ensuring every guest leaves with a smile.

Reception UK is an established reception and concierge service and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.

One of our prestigious buildings very close to Wimbledon station requires an exceptional Corporate Receptionist. You would be expected to be able to work alongside security on site and take charge of any building issues.

Duties include:

Liaising with the Facilities Manager, assisting them with building management elements Meet and greet all visitors, tenants, clients and personnel Directing all visitors to correct floors Ensure the reception desk runs effectively Actions and responds to email instructions Conducting daily inspections to ensure the site is safe Reporting any faults to the correct parties and management as necessary Dealing with a variety of requests or queries throughout the day in good time Create monthly newsletters and arrange pop up events/freebies for the tenants

Individual requirements:

Experience as a receptionist or in customer service Experience within a corporate environment Professional presented, self-confident and smartly dressed at all times Good health and safety knowledge Understands the importance of, and has great, attention to detail Good intermediate computer literacy Good oral and written English with the ability to communicate at all levels Able to remain calm and effectively manage and respond to difficult people or situations

Employee Benefits  

GUK pride ourselves in offering benefits that promote health and wellbeing.

Ride to Work Scheme Employee Assistance Program Credit Union    Employee of the Month/Year Refer a Friend 

GUKis an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. 

We reserve the right to stop taking applications when we have had a suitable amount of response

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