Guest Service Manager

3 weeks ago


Bristol, United Kingdom Thwaites Full time

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Providing the highest level of hospitality when working on reception or in our restaurant and bar
Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
Informing the guests of the local amenities, offering advice and assistance when necessary
Giving our guests the warmest hospitality and ensuring they want to return
As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.
You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.
In return, we are offering a rewarding role with scope for career progression along with;
~ A competitive salary, negotiable dependent on experience
~ 28 days annual leave (rising to 33 days after 5 years)
~ Health cash plan
~ Generous employee discounts
~ Life assurance
~ Bespoke training programmes accessible to all
~



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