Senior Business Relationship Manager

3 weeks ago

Bristol, United Kingdom UK Civil Service Full time

Job summary

The Civil Service embraces equality, diversity, and inclusion. At HSE, your personal qualities are as important as your professional experience. We welcome applications from all backgrounds and all walks of life.
Our approach is to recruit �on merit on the basis of fair and open competition�, in line with the Civil Service Commission�s Recruitment Principles. As such, our thorough selection process ensures that you and every other candidate receive equal and fair treatment.

Keeping people safe and healthy matters and that�s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data driven Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We strive to constantly improve the technologies and services supporting the organisation. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries. Our service management services are very highly regarded within the organisation and pride themselves on excellent customer service.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone�s contributions and ideas are listened to and valued, and we can only grow and improve, if there is an enthusiasm to explore our disciplines and try new ways of working.

Job description

We are seeking a highly skilled and professional Senior Business Relationship Manager to join our team. You will be responsible for managing and overseeing the successful delivery of both the Business Relationship Management team (BRM) and the Divisional Support Team (DST) workstreams. This post offers an exciting opportunity to develop and deliver real improvements in the way we process the significant volume of work that both teams are responsible for. �You will report directly to the Head of Service Operations. You will work in partnership with teams across ITS, HSE partners and HSE colleagues to deliver a service seeking for operational excellence.

As the Senior Business Relationship Manager for ITS, you will liaise with stakeholders across the divisions and directorates delivering exceptional customer service. You will work closely alongside the ITS Portfolio Director, adopting a matrix management approach in terms of the resource management and deliverables.

You will be an experienced Line Manager, that enjoys working to deadlines as well as possessing excellent leadership abilities, and a proven track record of successfully managing a similar service team. You will be able to work using your own initiative.

You will have familiarity with the operation and management of an IT Service in a corporate environment, and possess some understanding of ITIL Version 4 lifecycle.�

Key Responsibilities:

Lead and manage the Business Relationship Management Team and be the principal relationship manager within HSE�s divisions and directorates, where you will plan and account for the BRM and DSTs workLead and manage the ITS Divisional Support Team, adopting a matrix management approach in conjunction with the ITS Portfolio Programme Director in terms of resource management and deliverablesEnsure the effective development and maintenance of an efficient working relationship between all parts of the HSE with IT ServicesIdentify HSE�s divisions and directorates needs and requirements for IT ServicesMeasure, monitor and report on ITS divisional performance, holding colleagues to account for the delivery of their performance, developing and utilising supportive measures and escalation routes where appropriate.Ensure the delivery of core business services to support the ITS. Be the conduit into IT Services for divisions and directorates requests for change and requirements for new servicesEnsure the alignment of the IT Strategy to HSE business plans, monitoring its delivery in ITS, and supporting divisions and directorates objectives and ways of working. Communicate to divisions and directorates the IT Strategy, policies and processesCommunicate and discuss with divisions and directorates the risks associated with the delivery of their IT Services, with oversight of ITS risksManage the HSE Customer Satisfaction Survey process and ITS Assurance Framework providing reports to ITS Senior Leadership Team as required. This also includes managing a complaints and escalation process for divisions and directorates on IT Service issues

Person specification

Essential Criteria

Familiarity with the operation and management of an IT Service in a corporate environment, including business processesExperienced and effective Line ManagerKnowledge of the ITIL v4 lifecycleGood customer service experienceGood communication skills

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities , collaborative working, supporting and training colleagues.
If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.
Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and ImprovingLeadershipManaging a Quality ServiceDelivering at Pace

Benefits

Alongside your salary of �40,788, Health and Safety Executive contributes �11,012 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversity

We invest in our people with;

Competitive rates of payAccess to the highly competitive Civil Service Pension Scheme to which HSE contribute far more than in the private sector.Family friendly policies and working hours to help balance your home life and careerCarer friendly policies to help create a supportive working culture25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leaveParental leave benefitsAs a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.

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