Customer Interaction Agent

2 weeks ago


Bristol, United Kingdom Tarmac Full time

At Tarmac,

‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Due to promotion, we are looking for a  Customer Interaction Agent  to join our friendly team at Tarmac Stancombe, Flax Bourton near Bristol. This is a great opportunity to join a successful Customer Service team working Mon – Fri (days) plus occasional Saturday morning on a rota basis. This role is easily accessible from Weston-super-Mare, Nailsea, Bristol, Chepstow, Newport, Cardiff, South Gloucester and the surrounding areas. Own vehicle is required to access site.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Role Responsibility

Reporting to the Customer Service Supervisor the role of  Customer Interaction Agent  will be the initial point of contact for customers who are looking to place orders for our various building material products.

Your role as a  Customer Interaction Agent  will include:

Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery

Providing customers with an excellent customer service experience

Completing data entry and order processing tasks

Collaborating within the team to clarify facts, exchange information and resolve queries

Inputting accurate customer data into the CRM system

Building relationships with key stakeholders

Working closely with the Fleet and Capacity Planners to ascertain transport and material availability

The Ideal Candidate

The ideal candidate for the role of  Customer Interaction Agent  will have proven customer service experience gained within a manufacturing or production environment or similar role, engaging with stakeholders.

Suitable candidates for the role of  Customer Interaction Agent  will have:

First class customer service and communication skills

Ability to deal with stakeholders at all levels both internally and externally

Confident telephone manner

Proven attention to detail

Positive ‘can-do’ attitude

An approachable and engaging manner

Tenacity and resilience when working under pressure

Flexible and adaptable approach to work

A desire to grow and be successful

Confidence in the use of IT systems including MS Word and Excel

Experience of Salesforce CRM (advantageous)

Good customer service always starts with a human touch. Whilst customer service experience is preferred for this role, the most important qualities for candidates are confidence, willingness to learn and a positive attitude to work. Success in this job may result in the chance for career progression into other roles. 

Why Us

In addition to the role of  Customer Interaction Agent  we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause Training and development opportunities

  • Bristol, United Kingdom Tarmac Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you?  At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious...


  • Bristol, United Kingdom Huboo Full time

    **Customer Service Agent** **Bristol - Emersons Green** **Salary: £20,000 - £22,000 per year** **Monday - Friday 9am - 5:30pm** Do you have excellent customer service experience and the ability to handle escalated client issues? We are looking for a dedicated individual to join our team in Bristol! If you are keen to make a difference and have a...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom HGV Drivers UK Full time

    **We are looking for experienced Customer Service Agent for our client in Wick, Bristol** **Main duties**: - Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base. - Order taking and input; receipt and negotiation of requested order times and delivery windows, giving...


  • Bristol, South West, United Kingdom Tarmac Trading Limited Full time

    Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - 1st Line Customer Support Agent **Salary** - £27,000 (Depending on experience) **Location**: - Emerson's Green, Bristol **Working Hours**: - Permanent, Full Time 37 hrs per week + Call Rota **Hours Breakdown**: - Mon - Thu 0900-1700 with 30 min lunch and Fri 0900-1630 (all days with 30 min unpaid lunch). Plus, On Call...


  • Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours/week **As the UK’s leading vehicle rental specialists, we commit to keeping our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues, and managers to ensure our vehicles are where we...


  • Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,351.93 + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...


  • Bristol, United Kingdom Coutts Full time

    Customer Service & Operations, Customer Customer Services Agent - Bristol, United Kingdom- Permanent- Full Time#R-00231321


  • Bristol, United Kingdom Appcastenterprise Full time

    **End Date** Wednesday 18 January 2023 **Salary Range** £32,680 - £40,850 **We support agile working - click here for more information on agile working options.** **Agile Working Options** Other Agile Working Arrangements / Open to Discussion **Job Description Summary** As an Insight Analyst, you’ll support the delivery of impactful, commercially...


  • Bristol, United Kingdom Auxillis Full time

    **Salary**: £24,684 pa + bonus up to £1,850 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...


  • Bristol, United Kingdom undisclosed Full time

    Head of Customer Interactions (x2 positions) Lloyds Banking Group Bristol Harbourside, Halifax Trinity Road, London 125 London Wall - Hybrid working in one of these offices 2 days per week and the rest from home. Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension contribution,...


  • Bristol, United Kingdom Lloyds Banking Group Full time

    End Date Thursday 30 May 2024 Salary Range £111,469 - £131,140 - We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share, Other Agile Working Arrangements / Open to Discussion Job Description Summary **Job Description**: Head of Customer Interactions (x2 positions) Lloyds Banking...


  • Bristol, United Kingdom Driver Agent Full time

    **LATE STARTS 12PM** **DAILY PAYMENTS!** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop delivery drivers, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout the UK. Full training will be provided,...


  • Bristol, United Kingdom Lloyds Banking Group Full time

    Head of Customer Interactions (x2 positions) Lloyds Banking Group Bristol Harbourside, Halifax Trinity Road, London 125 London Wal l - Hybrid working in one of these offices 2 days per week and the rest from home. Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension...