Customer Service Rep

2 weeks ago


Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a **Customer Service Rep **to join the sales support team**. **A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a **Hybrid** working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in **Dunmurry**, in office.

**Experience in Manufacturing or Logistics or FMCG or B2B environment is essential.**

**Salary**

£24,000 + Fantastic Benefits package, and development opportunities

**Responsibilities**:

- Receive and process customer quotes, orders, inquiries and complaints
- Maintain an ongoing relationship with allocated customers and sales colleagues
- Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
- Records and processes quotes and orders
- Makes calls (by telephone or other channel) to allocated customers
- Responds to and resolves complex or advanced issue escalations promptly and appropriately
- Other duties assigned by your manager from time to time
- **Sales Support or Customer Support Admin experience is essential**:

- Great communication skills
- Customer Focused
- High attention levels to detail
- ‘’Excellent recruitment service. VANRATH helped me secure a new role within days of first contact and the team couldn’t be more helpful and responsive since I began my new position. Would highly recommend that anyone looking for employment registers with VANRATH as they are head and shoulders above other agencies that I have dealt with._
- ‘’I very much enjoyed my experience with VANRATH. They were great to work with, very friendly and efficient and streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role’’_
- ‘’Had a great experience with Vanrath. Being new to Northern Ireland, they made me feel very welcome. The team provided lots of tips and support for job opportunities. Would thoroughly recommend the Vanrath team’’_

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Belfast

Reference ID: CSRR213



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