Customer Service Executive

3 weeks ago

Belfast, United Kingdom First Recruitment Group Full time

**Customer Service Executive**

**12 month contract**

**Belfast**

The Customer Service Executive is the first point of contact for customers and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Working 9am-5pm

Hybrid working - training in the office for 2-3 weeks

**Key Accountabilities**
- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationship with customers, sales and logistics functions
- Timely handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager

**Skills**
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive ‘can do‘ attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area

**Education**
- 5 GCSEs / O Levels - Must include English and Maths
- Computer Literate - Microsoft Apps such as Excel, Word
- SAP/Salesforce knowledge is an advantage

**Job Types**: Fixed term contract, Temporary contract

**Salary**: £9.50 per hour

Schedule:

- Monday to Friday

Work Location: One location

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