Customer Service Executive
3 weeks ago
Customer Service Executive – Belfast (Hybrid) – £80-£110 per day – 2/3 months+
My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers.
Role Type: Hybrid - minimum 2 days in the office
Shift type: Mon-Friday 35 hours per week
Work Location: Belfast. No on-site parking. No subsidised parking.
About the role
- To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring client maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Experience:
- At least 6 months Customer Service experience in a busy customer service role
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage
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