Customer Service Agent

2 weeks ago


Belfast, United Kingdom Excalibur Academy Full time

Are you a dynamic and customer-focused individual with excellent communication skills? We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a crucial role in providing exceptional service to our clients both face-to-face and through our call center.

**Responsibilities**:

- Greet customers in a friendly and professional manner, providing assistance and information.
- Assist customers with inquiries, concerns, and product information both in person and over the phone.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Process customer orders, returns, and exchanges efficiently.
- Troubleshoot and resolve customer issues, ensuring a positive resolution.
- Keep accurate records of customer interactions and transactions.
- Collaborate with team members to achieve customer service goals and improve processes.

**Requirements**:

- Higher Education diploma preferred.
- Previous customer service experience is preferred but not mandatory.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Comfortable working in a fast-paced environment.
- Proficiency in using computers and customer service software.
- Ability to multitask and manage time effectively.
- Positive attitude and a passion for providing outstanding customer experiences.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training to ensure success in the role.
- Opportunity for career growth within our expanding company.
- Supportive and collaborative team environment.
- Employee discounts on company products.
- Flexible work schedule options.

If you're a customer-centric individual with a knack for problem-solving and a passion for delivering top-notch service, we want to hear from you Join our team and be a part of an organisation that values excellence in customer service.
- Excalibur Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Salary**: £25,023.00-£29,548.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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