Customer Service Advisor

1 month ago

Belfast, United Kingdom BES - Goole Full time

Bailey Employment Services are currently recruiting Customer Service Advisors on behalf of Lloyds Banking Group in Belfast to join their New Business Team.

**The Position**:
The core purpose of the role is to achieve the Groups overall principle of ‘help me own a home’.

**Key Accountabilities**:
Building relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants as required
Adhere to income verification processes.
Attending and providing active participation in team meetings, sharing thoughts and ideas to improve the outcome for the colleague, customer and business

**Key Skills / Knowledge**:
**Making Good Decisions**: Selects the correct and best course of action for all customers.

**Telephony**: The ability to handle inbound and out bound calls from/to a variety of ‘customers’ including brokers, Solicitors, Surveyors and Customers

**Attention to Detail**: Ensures information complies with relevant procedures and regulatory requirements, correcting mistakes promptly

**Excellent communication**: The ability to adapt communication style dependent on the ‘customer’ demonstrating empathy and professionalism.

**Providing Excellent Customer Service**: Meet customer expectations with quality customer service, demonstrating a high degree of customer awareness

**Self Motivation**: Puts energy & commitment into completing work to the best of ability and is able to work under pressure.

**Business knowledge**: Good knowledge of policy, procedures and tools available to support the single brand/product of your skill-set.

**Financial Services Knowledge**: Has knowledge and experience of financial services products and procedures and the market in which we operate.

**The Benefits**:
No weekend work - Shifts Monday - Friday between 8am - 6pm
Full training is provided, both classroom based and on the job support. All colleagues will join a 3 week training course to provide you with the knowledge required to fulfil the role, once you have completed your training you’ll move onto 2 weeks on the job training and finally complete your journey to competence with ongoing coaching, development and support from your team manager.
Customer Service Agents that join the company will be rewarded with a basic pay rate of £12.09 hour.
Subject to qualifying criteria, Advisors will be entitled to an Annual bonus.
Career Progression.
Initially you will be entitled to 28 days holiday per year pro rata, rising to 32 days holiday after you’ve been in the role for 12 weeks.
Temporary on-going.
At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)

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