Customer Support Agent

1 month ago


Belfast, United Kingdom Riada Resourcing Full time

**Contact Aimee Patterson | 028 7032 6600**

**Customer Support Agent - Belfast - Full Time**

**Employee Benefits**:

- Full time position
- Monday - Friday, start 8.00 am - 10.00 am and finish 4.00 pm - 6.00 pm (Flexitime)
- Fixed Term Contract for 12 months
- Silver Diversity Mark organisation - committed to creating a diverse and inclusive environment
- Public Sector
- _Please note closing date for this vacancy is 10th August 2023._

**Your focus will be the scanning, logging and indexing of all correspondence. Duties will include**:

- Identify and flag correspondence which requires to be expedited or escalated
- Respond to customer correspondence including Third Party Access forms and requests, ensuring they have been correctly actioned in line with company policies and procedures
- Collate and circulate details of company notices

**Criteria**
- A minimum of five GCSE’s Grade C or above, to include English and Maths, or equivalent
- A minimum of one years’ experience in a Customer Service/Contact Centre role, including data entry
- The ability to communicate effectively both verbally and in writing
- The ability to work under pressure to meet challenging qualitative and quantitative performance targets

Riada Resourcing is an equal opportunities employer. Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.

**Job Types**: Full-time, Fixed term contract

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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