Customer Service Agent

4 weeks ago


Belfast, United Kingdom Brook Street Full time

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

Dealing with inbound calls and queries from clients and liaising internally with the company's other departments, you will quickly develop an in-depth knowledge of the company's products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients' payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionality for all systems
Ensuring that a first class customer service is provided to clients

Working shifts

There are two shifts to choose from that you will take after training and induction is completed

4:30pm to 3.00am x 4 days a week
6:30pm x 3.00am x 5 days a week

The client will want applicants to train on site for the role for the first week
The training will be between the hours of 2pm and 10pm

After training you will be expected to work the 2pm to 10pm shift for the first two months before moving to the allocated shift that you have chosen.

**Benefits of working in this role include**:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

PLEASE NOTE THIS ROLE WILL ONLY SUIT CANDIDATES' RESIDENT IN NORTHERN IRELAND
THE CLIENT WANTS APPLICANTS TO BE AVAILABLE FOR ON SITE TRAINING



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