Virtual Phone Agent

2 weeks ago


Belfast, United Kingdom MCS Group Full time

MCS Group is proud to be working alongside an innovative, local company with a unique concept in the online booking space. Our client is seeking to add a technical support agent to the team.
Satisfy customers with prompt and efficient support via email and phone, ensuring their needs are met promptly and professionally.
Assist our technical department by testing website updates and providing valuable feedback for system enhancement.
Support the Sales Manager and Account Manager in various tasks as needed.
Minimum of 1 year of office-based customer service experience or relevant qualification.
Creative problem-solving skills to address customer queries within system capabilities.
Excellent verbal communication skills with a warm and inviting phone manner.
Keen attention to detail and proficiency in Excel.
Computer literate with the ability to adapt to new systems quickly.
Monday to Friday
~No weekend shifts



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