Meter Support Advisor

2 weeks ago


Belfast, United Kingdom Brook Street Full time

Brook Street is currently working with our Belfast client for a Meter Support Agent to join the team in Belfast

The position is for a fixed term of 12 months to cover maternity leave

You will be first point of contact for customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with the company

Main responsibilities:

- Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude
- Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
- Acquire and accurately capture and update all necessary customer information
- Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
- Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude
- Manage calls relating to customer queries in a professional and efficient manner
- Any other ad hoc duties which may involve direct contact with other departments

The person:

- Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
- Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
- Two years relevant customer service experience with a proven track record
- Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department
- Ability to work effectively using own initiative, good planning and organisation skills
- Must demonstrate strong verbal and written communication skills with a focus on attention to detail
- Ability to work under pressure and manage priorities

Education & Experience Required:

- Minimum GCSE Maths & English Grade C or above (or equivalent).
- Two - three year's relevant customer service experience.
- Experience with working to targets (both personal and team targets).
- Proven track record at delivering results in a timely and professional manner.

Salary for this role will start on £22,000 per annum and then go to £23,611 after 6 months probation

Please send CV via the link


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