Customer Advisor

1 month ago


Belfast, United Kingdom Brook Street Full time

Brook Street (UK) Limited is working with our Belfast client who recruiting Inbound Customer Service Advisor to join their expanding customer service department.

**Key Responsibilities**:
Dispatch engineers to jobs with the support of other PES staff and record all relevant details onto Concerto as required.
Update internal system and other data capture systems in a timely manner and maintain sequential files of engineers' job sheets.
Support the timely provision of reports to management concerning business objectives.
Liaise with customers to agree appointment dates or resolve problems and complaints regarding PES activities.
Liaise with all departments within company to help resolve customer related issues within company standards of service.
Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
Support processes to ensure that all customer-chargeable quotations and renewals are issued in a timely, controlled manner.
Ensure all phones within the department are answered in a timely manner

Essential Criteria

Experience of working in a highly pressurised environment
Excellent organisational ability
Effective communication skills
Comprehensive IT skills including the ability to use Microsoft Office packages, in particular MS Excel

Minimum of 5 GCSE's (Grade A-C) or equivalent
OR
Minimum of 1 years' relevant experience within an office / administration function
The successful applicant will be required to work flexible hours between 8.30am and 7.00pm Monday to Thursday and between 8.30am and 4.30pm on Fridays, usually working no more than 37 hours per week. There is no contractual weekend work involved with this role.



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