Meter Support Advisor

2 months ago

Belfast, United Kingdom Vickerstock Full time

**Job details**:

- Posted 15 May 2023
- Salary Negotiable
- LocationBelfast
- Job type Permanent
- DisciplineProfessional Services Jobs
- Reference2656_1684148185
- Contact NameMary Quinn

**Job description**:
Meter Support Advisor

We are working on behalf of a leading employer to recruit for a Meter Support Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service. Based in Belfast. Hybrid model

**Your new role as a Meter Support Advisor will include**:
Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude
- Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
- Acquire and accurately capture and update all necessary customer information
- Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
- Manage calls relating to customer queries in a professional and efficient manner

**What you'll need to succeed as a Meter Support Advisor**
- Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
- Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
- Relevant customer service experience with a proven track record
- Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department
- Ability to work effectively using own initiative, good planning and organisation skills
- Must demonstrate strong verbal and written communication skills with a focus on attention to detail
- Ability to work under pressure and manage priorities

What we hope you will do next:
Contact Mary to discuss this in absolute confidence on 028 9031 3720, or send an updated CV via the link on the page

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