Remote Phone Support Specialist
2 weeks ago
Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place
Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.
️Important: This role requires working US hours since it's mainly directed at supporting our clients in North America.
About our team
Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place
Responsibility
Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management
About You
~1-2 years of customer service experience
~ Excellent verbal and written communication skills in both English and ideally French
~ Ability to handle multiple outbound telephone calls
~ Effective telephone communication skills, with the ability to conveying a customer-focused attitude
~ Capable of managing multiple internal chats
~ Proven experience in managing multiple priorities in a fast-paced environment
~ Very strong organizational and decision-making skills
~ Proven troubleshooting skills
~ Openness to be working weekends and holidays
Who you are
We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
You have a passion for creating great customer experiences
You have great problem-solving skills
You are a self-starter who also works well in a team environment
You can adapt easily in a constantly evolving role
Amazing if you have
Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
Retail/Restaurant or eCommerce experience
Benefits
Work in a talented global team with strong role growth opportunities
Flexible Working policy (Office, Hybrid, Remote)
Lightspeed share scheme (we are all owners)
Company pension program
Private medical insurance
Health and wellness benefit
Mental health online platform and counseling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day
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