End User Support Specialist

2 weeks ago


Belfast, United Kingdom Hayward Hawk Full time

HAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.


Responsibilities:

  • Provide exceptional remote end-user and systems support.
  • Manage cases and queues using ServiceNow.
  • Communicate professionally with clients regarding their support needs.
  • Quickly resolve cases or escalate to appropriate teams.
  • Take ownership of cases and ensure client-confirmed resolutions.
  • Identify opportunities for task automation to improve efficiency.
  • Document support solutions and client environments.
  • Participate in assigned projects.


Requirements:

  • Minimum 2 years of experience in end-user support.
  • Proficient in desktop and laptop hardware troubleshooting.
  • Strong expertise in Windows 10 and Microsoft Office support.
  • Basic server administration skills, particularly in Active Directory.
  • Dedicated to delivering outstanding client experiences.
  • Excellent written and verbal communication skills.
  • Adaptable in a fast-changing technology environment.
  • Effective troubleshooting and problem-solving abilities.
  • Collaborative team player with composure under pressure
  • Experience with Apple/Mac systems preferred.
  • Familiarity with ServiceNow and cloud platforms like Microsoft Azure and Intune.


For more information, please contact Alice Armstrong at Hayward Hawk.



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