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End User Support Specialist
4 weeks ago
HAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.
Responsibilities:
- Provide exceptional remote end-user and systems support.
- Manage cases and queues using ServiceNow.
- Communicate professionally with clients regarding their support needs.
- Quickly resolve cases or escalate to appropriate teams.
- Take ownership of cases and ensure client-confirmed resolutions.
- Identify opportunities for task automation to improve efficiency.
- Document support solutions and client environments.
- Participate in assigned projects.
Requirements:
- Minimum 2 years of experience in end-user support.
- Proficient in desktop and laptop hardware troubleshooting.
- Strong expertise in Windows 10 and Microsoft Office support.
- Basic server administration skills, particularly in Active Directory.
- Dedicated to delivering outstanding client experiences.
- Excellent written and verbal communication skills.
- Adaptable in a fast-changing technology environment.
- Effective troubleshooting and problem-solving abilities.
- Collaborative team player with composure under pressure
- Experience with Apple/Mac systems preferred.
- Familiarity with ServiceNow and cloud platforms like Microsoft Azure and Intune.
For more information, please contact Alice Armstrong at Hayward Hawk.
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End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team. Responsibilities: Provide exceptional remote end-user and systems support. Manage cases and queues using ServiceNow. Communicate professionally with clients regarding their support needs. Quickly resolve...
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End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team. Responsibilities: Provide exceptional remote end-user and systems support. Manage cases and queues using ServiceNow. Communicate professionally with clients regarding their support needs. Quickly resolve...
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End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Apply below after reading through all the details and supporting information regarding this job opportunity.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using...
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End User Support Specialist
4 weeks ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Apply below after reading through all the details and supporting information regarding this job opportunity.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using...
-
End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeJob DescriptionHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using ServiceNow.Communicate professionally with clients regarding their support needs.Quickly resolve...
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End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using ServiceNow.Communicate professionally with clients regarding their support needs.Quickly resolve cases or...
-
End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team. Responsibilities: Provide exceptional remote end-user and systems support. Manage cases and queues using ServiceNow. Communicate professionally with clients regarding their support needs. Quickly resolve cases or...
-
End User Support Specialist
1 month ago
Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using ServiceNow.Communicate professionally with clients regarding their support needs.Quickly resolve cases or...
-
End User Support Specialist
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Belfast, United Kingdom Hayward Hawk Full timeHAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.Responsibilities:Provide exceptional remote end-user and systems support.Manage cases and queues using ServiceNow.Communicate professionally with clients regarding their support needs.Quickly resolve cases or...
-
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