Triage Support Specialist

2 weeks ago

Belfast, United Kingdom Queens Quarter Housing Full time

**Role: Triage Support Specialist - Homeless Service Users Support**

**Hours**:40 hours per week (5 days x 8 hours) on a rotational shift basis covering days, nights and weekends on any day Monday to Sunday.

**Salary**:£33 - 35,000 per annum.

**Job Ref: 06/TSS1/02.24**

**Who Are We?**

Queens Quarter Housing Limited is a provider of accommodation and support services for single homeless clients and is based in the South Belfast area.

We work with our stakeholders N.I.H.E and Supporting People to provide Dispersed Intensively Managed Emergency accommodation and support services for individuals with multi-complex needs.

Utilising the multi-disciplinary approach to the provision of support, we seek to promote positive and lasting outcomes for our Service Users as they work towards permanent resettlement in the community.

**What will I be Doing?**

The Triage Support Specialist is a crucial role in our organisation, focused on providing targeted and effective support to single homeless Service Users in a hostel setting in South Belfast. This position is instrumental in implementing the traffic light system for risk assessment and case management, aligning with the Supporting People legislation requirements. The role is predominantly phone-based, demanding strong communication skills and a compassionate approach to address the multifaceted needs of our Service Users. The primary objectives are achievement of positive outcomes and positive resettlement by the effective signposting of Service Users to relevant external services.

**Part 1: Job Description**

1. **Referrals**: receive and process authorised referrals to the service, efficiently gathering pertinent background information and personal history to allow for timely placement decisions.

2. **Induction**: implement QQH Service User induction procedures, ensuring that all essential paperwork is completed.

3. **Risk Assessment and Case Management**: Employ the traffic light system to evaluate and manage risks associated with Service Users, ensuring timely and appropriate interventions in line with Supporting People guidelines.

4. **Support Plans**: draw up and implement, in conjunction with Service Users, support plans to manage their physical and mental health and wellbeing.

5. **Intensive Housing Management**: Facilitating housing arrangements, ensuring compliance with the Supporting People framework.

6. **Benefits Advice and Advocacy**: Offer expert guidance on social security and other benefits, assisting Service Users in navigating the benefits system and advocating on their behalf with various agencies.

7. **Service User Consultation and Engagement**: Actively involve Service Users in decisions related to their support and living conditions, adhering to a policy of transparent consultation as mandated by Supporting People.

8. **Move-on Accommodation Strategy**: Develop individualised strategies to prepare Service Users for transition to independent living, aligning with Supporting People guidelines.

9. **Resettlement Support**: Offer guidance and support for Service Users transitioning out of the hostel, ensuring a smooth and sustainable move to more permanent housing.

**Part 2: Person Specification**:
2. **Enhanced Background Check**: Applicants are required to complete a satisfactory Enhanced AccessNI check and must not be listed on the Vulnerable Adults (Regulated Activity) Barred List.

4. **In-Depth Legislation Knowledge**: A comprehensive understanding of the Supporting People legislation and framework in Northern Ireland.

5. **Advanced Communication Skills**: Demonstrated ability in providing effective telephone-based support, including crisis management and active listening.

6. **Computer Literacy**: Proficiency in Microsoft packages, particularly Outlook, Word, and Excel.

7. **Empathy**: Demonstrable empathy for the challenges faced by homeless individuals.

8. **Teamwork and Multi-Agency Collaboration**: Proven ability to work effectively with internal teams and various external services (eg. community organisations, healthcare providers and governmental agencies).

9. **Data Management and Compliance**: Competence in managing data and adhering to legal and regulatory requirements.

10. **Professional Development Commitment**: A commitment to on-going professional development in alignment with Supporting People standards.

1. **Additional Relevant Qualifications**:

- A degree in Social Work, Health & Social Care, Psychology, or a related field.
- Further certifications or qualifications in areas relevant to homelessness, social work, mental health, or crisis management.

2. **Experience in Crisis Intervention**: Prior experience in handling crisis situations, particularly in settings involving vulnerable populations.

3. **Advanced IT Skills**: Advanced skills in IT systems relevant to case management and data analysis.

4. **Innovative Problem-Solving**: Proven track record of creative problem-solving in challenging env

  • Product Support Specialist

    2 months ago

    Belfast, United Kingdom Mintel Full time

    Mintel is seeking a highly motivated and detail-oriented Product Support Specialist to join our Product Development team. In this role, you will become an expert on Mintel's product suite, using your knowledge to triage and answer questions related to our products, ensuring clients and employees optimize their use of Mintel's products.You will collaborate...

  • Technical Support Specialist

    4 weeks ago

    Belfast, United Kingdom Apex Clearing Full time

    Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our...

  • Technical Support Specialist

    4 weeks ago

    Belfast, United Kingdom Peak6 Full time

    Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our...

  • Production Support Specialist

    5 days ago

    Belfast, United Kingdom Peak6 Full time

    **WHO WE ARE** Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20...

  • Specialist Cleaning Operative

    2 weeks ago

    Belfast, United Kingdom Nationwide Specialist Services Full time

    **Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£12.50 per hour £13.75 Overtime** **(No experience necessary, full training will be provided)** **Responsibilities of the role**: - To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as high-level window...

  • Specialist Cleaning Operative

    2 weeks ago

    Belfast, United Kingdom Nationwide Specialist Services Full time

    **Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£12.00 per hour with overtime at time and half** **(No experience necessary, full training will be provided)** **Your job will include**: - To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as high-level...

  • Customer Support Specialist

    4 weeks ago

    Belfast, United Kingdom Aspire Software Full time

    **Customer Support Specialist - **Remote - UK** **Fluent Technology **are hiring for a Customer Support Specialist who can play a part in enabling life-saving medical research, ground-breaking scientific discoveries, and life-changing community programmes, through market-leading technology.** We are Fluent Technology and our flagship product is...

  • Specialist Mentor

    4 days ago

    Belfast, United Kingdom Beacon Support Full time

    Beacon Support Ltd. are recruiting Specialist Mentors to support Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - Flexible working hours, based around your own case load - £30 - £40 per hour, plus a generous holiday entitlement - A...

  • Specialist Cleaning Operative

    4 days ago

    Belfast, United Kingdom Nationwide Specialist Services Full time

    Specialist Cleaning Operative at NSS Group (Cleaning)40 hours£12.50 per hour £13.75 Overtime(No experience necessary, full training will be provided)Responsibilities of the role: To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as highlevel window cleaning, cladding cleaning,...

  • IT Support

    4 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Salary: PAYE: £19.00 per hourLocation: Belfast Job responsibilities Perform technical work activities either remotely or on-site to meet business and customer requirements. Escalate issues following company processes to ensure customer demands are met. Communicate effectively on issues to prevent escalations. Provide excellent customer service for internal...

  • IT Support

    3 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Salary: PAYE: £19.00 per hourLocation: Belfast Job responsibilities Perform technical work activities either remotely or on-site to meet business and customer requirements. Escalate issues following company processes to ensure customer demands are met. Communicate effectively on issues to prevent escalations. Provide excellent customer service for internal...

  • Rate Sales Execution specialist

    3 days ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    We are currently working with a global financial institution to recruit a rates execution specialist on a day rate contract to support the combined Sales organization for Corporates and institutional clients in rates. The role reports to the Rates CAO and will be responsible for the overall administrative activities of the business in Europe and will help...

  • Application Support

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Main Purpose: Reporting to the IT Applications Support Manager, the IT Support and Operations Analyst will assist in the technical and application support of a broad portfolio of Line of Business (LOB) and corporate applications. This role involves ensuring that IT services and infrastructure meet operational goals, following ITIL practices diligently, and...

  • Specialist Support Worker

    3 days ago

    Belfast, United Kingdom The Salvation Army Full time

    Working hours:Minimum of 40 hours per weekInterview Date: To be confirmedCentenary House is the largest residential Life House in Belfast accommodating vulnerable homeless men over 18 years of age.The role of the Specialist Support Worker with The Salvation Army is an inspirational one and key to achieving successful outcomes for our vulnerable clients.Key...

  • Specialist Nurse

    3 days ago

    Belfast, United Kingdom Reed Business Support Full time

    Reed Nursing team are currently working hard with a client to add to its expanding team a staff nurse. This organisation has a focus in the provision of medical equipment and medications to patients in their own homes. With a small team of nurses employedto help train patients, care givers with use and administer some medications which need specialist...

  • Dutch Support Specialist

    2 months ago

    Belfast, United Kingdom BSNI Full time

    As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together...

  • Dutch Support Specialist

    3 weeks ago

    Belfast, United Kingdom BSNI Full time

    As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom Lightspeed Full time

    IT Support Specialist - Level 1 (EMEA) Purpose of the role The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong...

  • IT Support Specialist

    3 weeks ago

    Belfast, United Kingdom Lightspeed Full time

    IT Support Specialist - Level 1 (EMEA) Purpose of the role The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong...

  • Specialist Support Worker

    3 weeks ago

    Belfast, United Kingdom Club Marketing Services Full time

    New opportunities to support young people as part of a new service within the Simon Community. Housing First for Youth is an exciting and dynamic service, providing bespoke interventions to a small group of six to eight Looked After Children aged 16-21 years, to enable them to live in safety and stability, and have a place to call home. We are recruiting...