Customer Support Specialist
3 weeks ago
**About MANTIS**:
MANTIS is disrupting the Video Telematics sector, helping customers reduce risk, maximise safety, and lower insurance costs. As we rapidly expand across the UK, Ireland, and Europe, we're looking for talented individuals to join our dynamic team.
Take on the exciting role of Customer Support Specialist at MANTIS, offering the flexibility of a hybrid working model between home and our Belfast office. You'll serve as the frontline for technical queries from our partners and their engineers, as well as end-users. Your technical acumen and problem-solving skills will be essential as you assist with time-sensitive video footage downloads, adjust software settings remotely, and troubleshoot video loss issues. Collaborate closely with our senior support team to maintain the high standard of customer service that MANTIS is known for.
**Key Responsibilities**:
- Be the first point of contact for tech-related inquiries from MANTIS partners and customers.
- Guide users through the process of downloading vehicle CCTV footage, adhering to tight deadlines when necessary.
- Execute remote adjustments to software settings to ensure optimal functionality.
- Diagnose and troubleshoot technical hitches, focusing on video loss issues.
- Assist in login credential management and resolve access issues.
- Escalate intricate cases to the senior support team for more advanced solutions.
- Engage in continuous learning through company-provided training programmes.
**Qualifications**:
- Prior experience in a technical support or customer-facing role.
- Strong analytical skills for problem-solving and troubleshooting software/hardware issues.
- Excellent communication skills for clear conveyance of technical information.
- Team player mentality and comfortable in a collaborative setting.
- A basic to moderate understanding of software systems.
- Agile and adaptable, able to quickly learn in a fast-paced setting.
**What We Offer**:
- Clear pathways for career progression.
- Comprehensive, skill-enhancing training programmes.
- A vibrant, team-focused work environment.
- The opportunity to be a key player in MANTIS's rapid expansion.
- Flexibility with a hybrid working model.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Private medical insurance
Schedule:
- Monday to Friday
**Experience**:
- customer service: 3 years (preferred)
Ability to Commute:
- Belfast, BT1 4JR (required)
Work Location: Hybrid remote in Belfast, BT1 4JR
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