Customer Support Specialist, Service Desk Analyst, 1st Line Support

4 weeks ago


Belfast, United Kingdom Experis Full time

Customer Support Specialist, Service Desk Analyst

£32-38k + Benefits

18 month contract

2 days a week on site in Belfast (BT1)

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

Your responsibilities will include the below:

  • Responsible for the customer support experience
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Nice to have but not essential

  • Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.
  • General understanding of Microsoft 365 administration principles.



  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...


  • Belfast, United Kingdom Experis Full time

    Job DescriptionCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems,...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...


  • Belfast, United Kingdom Experis Full time

    Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...

  • Service Desk Manager

    3 weeks ago


    Belfast, United Kingdom Ocorian group Full time

    Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. Our culture of support and...


  • Belfast, United Kingdom People Source Consulting Full time

    Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more...

  • 1st Line Support

    5 days ago


    Belfast, United Kingdom VANRATH IT Full time

    VANRATH are pleased to be partner with a global law firm on their search for an IT Service Desk Analyst. This is a hybrid role based in Belfast (2/3 day split). Hours are between 8am - 6pm on a rotational basis Monday to Friday. Resolve IT related queries via phone and email Escalating incidents to senior staff if required 1+ years experience in an IT...


  • Belfast, United Kingdom People Source Consulting Ltd Full time

    Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more...


  • Belfast, United Kingdom eFinancialCareers Full time

    1st/2nd Line Helpdesk Analyst sought by leading investment bank based in Belfast. You will be supporting approximately 26000+ users with over 30000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes...


  • Belfast, United Kingdom VanRath Full time

    IT Service Desk Analyst - Belfast (28k) Job Reference: JPR170424 Job Title: IT Service Desk Analyst Salary: 28k pa Based: Coleraine Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm) Contract : Temp - ongoing rolling contract with potential to secure permanent. Overview My client is currently modernising their IT Infrastructure across their sites in...

  • IT Support Analyst

    4 weeks ago


    Belfast, United Kingdom H&R Talent Full time

    A prestigious Financial Services company located in Belfast is currently seeking for an IT Support Analyst to be part of their growing team that will be responsible for providing 1st line support to users across the company in both office and remote work setups. This role will be directly reporting to the IT lead in making certain that the end user...

  • Service Desk Agent

    7 days ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Agent

    4 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Manager

    4 weeks ago


    Belfast, United Kingdom Ocorian Full time

    Job DescriptionPurpose of the JobWorking within ITIL Framework, the Service Desk Manager is responsible for managing daily operations of the Service Desk in line with Group objectives and service standards.The service desk manager will be responsible for managing and inspiring a team of service desk analysts to deliver an exceptional customer service...


  • Belfast, United Kingdom Hayward Hawk Full time

    My client is looking for a Service Desk Analyst to join their global team, working part time. SKILLS The successful candidate must have one of the below: - Experience working in a call centre environment - IT related degree - IT Service Desk experience ROLE - You will be working alongside the global team providing internal support to employees - This role is...

  • Service Desk Manager

    3 weeks ago


    Belfast, United Kingdom Ocorian group Full time

    Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we...