Customer Support Specialist, Payments
1 month ago
Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place
Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.
About our team
Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place
Responsibility
- Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management
About You
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in both English and ideally French
- Ability to handle multiple outbound telephone calls
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Capable of managing multiple internal chats
- Proven experience in managing multiple priorities in a fast-paced environment
- Very strong organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays
Who you are
- We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
- You have a passion for creating great customer experiences
- You have great problem-solving skills
- You are a self-starter who also works well in a team environment
- You can adapt easily in a constantly evolving role
Amazing if you have
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- Retail/Restaurant or eCommerce experience
Benefits
- Work in a talented global team with strong role growth opportunities
- Flexible Working policy (Office, Hybrid, Remote)
- Lightspeed share scheme (we are all owners)
- Company pension program
- Private medical insurance
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
-
Support Specialist, Payments
1 month ago
Belfast, United Kingdom Lightspeed Commerce Full timeLightspeed is seeking a customer service-oriented individual to provide remote full-time technical assistance for our popular Payment Systems. The Payment Specialist will be counted on to provide support to our customers and our internal Frontline agents who will be primarily receiving incoming calls from our customers. **What you'll be responsible for** -...
-
Customer Support Specialist, Payments
1 month ago
Belfast, United Kingdom Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...
-
Customer Support Specialist, Payments
1 month ago
Belfast, United Kingdom Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...
-
Customer Support Specialist, Payments
1 month ago
Belfast, United Kingdom Lightspeed Restaurant Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...
-
Payment Support Specialist
1 month ago
Belfast, United Kingdom Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...
-
Payment Support Specialist
1 month ago
Belfast, United Kingdom Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not...
-
Payment Support Specialist
1 month ago
Belfast, United Kingdom Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only...
-
Danish speaking Payment Support Advisor
1 month ago
Belfast, United Kingdom Talingual Full timeAn exciting new role has come available in Northern Ireland for a fluent DANISH speaker to join an international Payment Support team. The job is based in Belfast - a vibrant and multicultural city with lots of activities to do during the day as well as in the evening. Besides this, outside the city you will find beautiful countryside to explore! As a...
-
Customer Support
1 month ago
Belfast, United Kingdom VANRATH Full timeVANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a **Customer Support** individual to work within the Collections team in the company. **It is essential to have payment collections experience to be considered for this role.** The role is based in **Belfast City Centre** - Monday - Friday (Permanent) - After probation...
-
Customer Support Specialist
7 days ago
Belfast, United Kingdom Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support...
-
Customer Support Specialist
1 week ago
Belfast, United Kingdom Lightspeed Restaurant Full timeCustomer Support Specialist (German Speaker) Apply Now Customer Support Specialist (German Speaker) at Lightspeed Commerce Belfast, Northern Ireland, United Kingdom Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a customer...
-
Customer Billing Specialist
1 month ago
Belfast, United Kingdom Options Technology Full time**Customer Billing Specialist** **Location**: Belfast **Salary**: Competitive Join our team of Billing & AR Specialists in the Options Finance Team! **Working for Options** Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and...
-
IT Support Specialist
3 weeks ago
Belfast, United Kingdom Lightspeed Full timeIT Support Specialist - Level 1 (EMEA) Purpose of the role The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong...
-
Global Payments Team
1 week ago
Belfast, United Kingdom IQEQ Full timeJob Description Office: BelfastDepartment: Global Payments Team Reports to: Head of Global PaymentsResponsibilities (how we will measure success)Monitor all payment requests made to GPT Payment mailboxAssess each payment request on receipt, and prioritise accordingly, assigning tasks as appropriate to inputters in Belfast and Manila.Ensure all payment...
-
Customer Billing Specialist
1 month ago
Belfast, United Kingdom Options Technology Ltd. Full timeCustomer Billing Specialist Location: Belfast Salary: Competitive Join our team of Billing & AR Specialists in the Options Finance Team! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We...
-
Dutch Support Specialist
1 month ago
Belfast, United Kingdom BSNI Full timeAs part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together...
-
IT Support Specialist
1 week ago
Belfast, United Kingdom Lightspeed Restaurant Full timeBelfast, Northern Ireland, United Kingdom Purpose of the role The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong...
-
Support Specialist
1 month ago
Belfast, United Kingdom Lightspeed Commerce Full time**Support Specialist - French Speaking** Hi there! Thanks for stopping by! Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests....
-
Customer Support Administrator
1 day ago
Belfast, United Kingdom Macklin Care Homes Full time**Who are We** Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious...
-
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...