Customer Support

3 weeks ago


Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a **Customer Support** individual to work within the Collections team in the company. **It is essential to have payment collections experience to be considered for this role.**

The role is based in **Belfast City Centre** - Monday - Friday (Permanent) - After probation period / training period is completed - then **Hybrid** working is offered.

This company has an amazing reputation, and is a fantastic place for an individual with relevant experience

**Salary**

£24,000 - £26,000 + £2,500 share options + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

**Responsibilities**

You’ll work alongside other passionate and motivated team members who are either experienced customer advocates or credit controllers with a proactive mindset.

You'll own workflows to speak with customers and hone your skills to build and negotiate positive outcomes. Once established, you’ll develop yourself and team by being curious and discovering new improved ways of working.
- Full Job spec available upon request

**The Ideal Person**
- Customer Support and/or Collections experience is essential
- Compassionate individual as you will try and help find solutions for customers in this role
- Great relationship builder
- Strong People skills
- Strong negotiation skills to support with the reduction of outstanding payments
- ‘’The best agency I’ve worked with to date They were unbelievably professional and supportive from start to finish. They listened to my needs and found a placement that was perfect for me. I really can’t recommend enough.’’_
- **‘’**_In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.’’_
- ‘’VANRATH were amazing at designing an action plan for my new career. They were thorough, kind, giving good advice and a solid direction in what needs to be done.’’_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance

Supplemental pay types:

- Loyalty bonus

Work Location: Hybrid remote in Belfast

Reference ID: CSC-VRATH


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