Customer Support Representative

3 weeks ago


Belfast, United Kingdom Food Finders UK Full time

Job Title: Customer Support Representative in **Belfast.**

**Duties**:

- Provide exceptional customer service and support to clients.
- Assist customers with inquiries, troubleshooting, and problem resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve customer issues in a timely manner
- Identify opportunities for process improvement and provide feedback to management
- Stay up-to-date with product knowledge and industry trends to effectively address customer needs

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to empathise with customers and provide personalised support
- Proficient in using customer support software and CRM systems
- Ability to multitask and prioritise tasks in a fast-paced environment
- Attention to detail and accuracy in data entry
- Ability to work independently as well as part of a team

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £20,921.00-£22,244.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast, BT1 2AA: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Upselling: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Expected start date: 13/07/2023



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