Customer Representative

3 weeks ago


Belfast, United Kingdom Switch Advisor Ltd Full time

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.

**Responsibilities**:

- Provide exceptional customer service by assisting customers with inquiries, concerns, and requests
- Utilize excellent phone etiquette to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize customer satisfaction and company revenue

**Skills**:

- Fluent in both English, with the ability to communicate effectively
- Strong data entry skills with a high level of accuracy and attention to detail
- Excellent phone etiquette and the ability to handle a high volume of calls professionally
- Ability to analyze customer needs and provide appropriate solutions
- Strong communication skills, both verbal and written, to effectively interact with customers

Note: Multilingual skills are highly valued for this position.

**Job Types**: Full-time, Permanent

**Salary**: From £25,495.65 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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