Customer Representative
2 weeks ago
**Responsibilities**:
- Analyse customer inquiries and provide appropriate solutions
- Conduct data entry tasks accurately and efficiently
- Utilise skills to assist customers in English
- Uphold phone etiquette standards while interacting with customers
- Implement upselling techniques to promote additional products or services
**Skills**:
- Excellent communication skills, both verbal and written
- Ability to analyse customer needs and provide suitable solutions
- Strong data entry skills with high accuracy
- Multilingual capabilities to cater to diverse customer base
- Familiarity with phone etiquette standards
- Bilingual proficiency to assist customers effectively
- Previous experience in a customer service role is advantageous
- Strong attention to detail and problem-solving abilities
- Ability to work well under pressure in a fast-paced setting
- Excellent interpersonal skills and a customer-oriented approach
**Job Types**: Full-time, Permanent
Pay: From £25,495.65 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 25/05/2024
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