Customer Representative

2 weeks ago


Belfast, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Analyse customer inquiries and provide appropriate solutions
- Conduct data entry tasks accurately and efficiently
- Utilise skills to assist customers in English
- Uphold phone etiquette standards while interacting with customers
- Implement upselling techniques to promote additional products or services

**Skills**:

- Excellent communication skills, both verbal and written
- Ability to analyse customer needs and provide suitable solutions
- Strong data entry skills with high accuracy
- Multilingual capabilities to cater to diverse customer base
- Familiarity with phone etiquette standards
- Bilingual proficiency to assist customers effectively
- Previous experience in a customer service role is advantageous
- Strong attention to detail and problem-solving abilities
- Ability to work well under pressure in a fast-paced setting
- Excellent interpersonal skills and a customer-oriented approach

**Job Types**: Full-time, Permanent

Pay: From £25,495.65 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024



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